Senior NetSuite Support Consultant

Transform NetSuite Support Into Better Business Performance

Take complex ERP challenges from ticket to transformation in the global IT and professional services industry. As a Senior NetSuite Support Consultant, you'll solve critical issues, optimize systems, and guide clients toward stronger business performance. Expand your NetSuite expertise globally and advance your career with Emapta without leaving the Philippines.

Your Career at a Glance

• Employment Type: Full-time
• Shift: Day Shift, Weekends Off
• Work Setup: Hybrid, SM Mega Tower, Ortigas

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education & Certifications

• Relevant tertiary qualification in IT or Business, or equivalent applicable work experience
• Relevant NetSuite certifications, such as SuiteFoundation, Administrator, ERP Consultant, Financial User, or SuiteAnalytics, desirable
• Relevant certifications supporting NetSuite SuiteLife expertise, including ERP, PSA, and other applicable areas, desirable

NetSuite Experience & Expertise

• Minimum of 10 years of hands-on Oracle NetSuite experience, with additional experience highly desirable
• Extensive experience in NetSuite system configuration, customization, and integration
• Strong knowledge of core NetSuite modules, including Financials, CRM, Inventory, Order Management, and Manufacturing
• Additional experience with Procurement, Warehouse Management, SuiteProjects, Field Service Management, and Advanced Revenue Management, advantageous
• Demonstrated experience in NetSuite support ticket management, including case prioritization, triage, delegation, SLA management, and timely resolution
• Proven client-facing experience, including requirements gathering, consultative guidance, post-implementation support, and user training
• Experience with unit testing, integration testing, and User Acceptance Testing (UAT)

Professional Attributes

• Strong analytical and problem-solving skills with the ability to translate complex business requirements into NetSuite solutions
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Strong attention to detail, accuracy, and system configuration discipline
• Strong adaptability and commitment to continuous learning across NetSuite features, releases, and evolving business requirements
• Strong collaboration skills across Finance, Business Analysis, IT, and client teams
• Strong client focus and commitment to exceptional service
• Excellent time management and prioritization skills in a fast-paced environment
• Proactive initiative and continuous improvement mindset
• Strong business acumen, particularly across finance, accounting, and operational processes
• Strong technical aptitude with the ability to learn new tools and techniques quickly
• High-energy, self-motivated approach with a positive, can-do attitude
• Strong presentation and interpersonal skills

Your Daily Tasks

NetSuite Support & Case Management

• Provide day-to-day functional and technical support for NetSuite clients across multiple modules.
• Log, triage, prioritize, allocate, and resolve NetSuite support cases according to agreed service levels.
• Manage SLA compliance and support reporting.
• Identify root causes of issues and implement sustainable solutions.
• Estimate hours required to resolve client cases when necessary.
• Serve as the escalation point for complex support issues.

Configuration, Troubleshooting & Optimization

• Diagnose and resolve NetSuite configuration, data, workflow, and integration issues.
• Perform configuration changes and system enhancements.
• Support clients through issue reproduction, testing, and validation.
• Design support processes and optimize the client support journey when required.

Client Service & Relationship Management

• Communicate clearly and professionally with clients regarding issue status, resolution steps, outcomes, and ongoing reporting.
• Manage client expectations, timelines, and deliverables.
• Build strong working relationships with client stakeholders.
• Lead client service review (CSM) meetings.

Implementation & Cross-Functional Support

• Collaborate with internal consulting, development, and project teams.
• Support implementation activities, including testing, documentation, training support, and post-go-live stabilization.
• Contribute to knowledge sharing and continuous improvement within the NetSuite support practice.

NetSuite Product Expertise

• Maintain current knowledge of NetSuite Core and SuiteCommerce releases, updates, and new features.
• Guide clients on how to maximize NetSuite features and functionality.

Team Leadership

• Lead a team of support consultants when required.
• Promote service quality, knowledge sharing, and support best practices across the team.

About the Client

Our client is a leading Australian professional services and business advisory firm connected to a global network spanning more than 120 countries. They provide consulting, digital transformation, ERP and technology advisory, audit, tax, risk, corporate finance, and business advisory services. Through deep industry knowledge and technology expertise, they help organizations improve systems, strengthen operations, manage risk, and pursue sustainable growth while giving professionals exposure to complex business challenges and internationally connected client engagements.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia'sBest Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!