Senior Mortgage Loan Writer (AU Market)

Mortgage Loan Writer (Australian Market) – Offshore (Philippines)

About the Role

We are seeking an experienced Mortgage Loan Writer based in the Philippines with 2–3 years of hands-on

experience in the Australian mortgage industry. This role requires end-to-end (360°) loan processing

capability, supporting brokers from lead stage through to settlement and post-settlement follow-ups. The ideal

candidate can independently manage files with strong understanding of Australian lending policies and

compliance.

Key Responsibilities

1. End-to-End Loan Processing

• Manage full loan lifecycle from onboarding to settlement

• Handle residential and investment loans

• Assist in lender/product selection

2. Compliance & File Preparation

• Prepare compliant loan applications

• Ensure NCCP and responsible lending adherence

• Conduct serviceability and document verification

3. Stakeholder Coordination

• Liaise with lenders, valuers, and solicitors

• Track approvals, valuations, and conditions

4. CRM & Systems

• Work with ApplyOnline, Mercury Nexus, SalesTrekker, MyCRM

• Maintain accurate pipeline and records

5. Client & Broker Support

• Communicate with clients and brokers

• Assist with structuring and policy research

6. Settlement & Post-Settlement

• Manage loan docs and settlements

• Handle refinance/discharge processes

Key Requirements

• 2–3 years Australian mortgage experience

• End-to-end loan processing capability

• Strong knowledge of lending policies and serviceability

• Experience with LMG aggregator preferred

• Excellent communication and attention to detail

KPIs / Performance Metrics

• File accuracy and compliance

• Turnaround time

• Conversion rates

• Broker satisfaction

• Volume of files handled