Senior Mortgage Credit Analyst & Loan Processor (AU Mortgage)

This role supports Australian mortgage brokers by managing end-to-end loan processing, credit analysis, and application fulfilment. The successful candidate will be responsible for coordinating client documentation, assessing loan viability, preparing submissions, and managing lender communications through to settlement. This is a highly process-driven role requiring strong analytical capability, attention to detail, and end-to-end ownership of mortgage applications.

Duties and Responsibilities:

· Provide general administration support to the brokers

· Liaise with clients to gather information and documentation needed for their loan

· application

· Data management in CRM and review + lodge ApplyOnline

· Liaise with all stakeholders (clients, lenders, solicitors, accountants etc) to process the

application to settlement

· Constantly update clients with the progress of their application

· Constantly upgrade policy and product knowledge through ongoing training

· Follow up client information via phone and email

· Identify suitable lenders to meet client needs (Majors Bank. 2nd tier, Non-Banks)

· Speak with banking representatives (lending) to clarify key details

· Schedule follow up with clients and lending representatives

· Update and maintain CRM and other internal database

· Assist with compliance docs management + Audits from Aggregator & Lenders

· Email management

Application Processing

· Verify supporting documents

· Check credit file with Fact Find

· Doing valuations and pricing requests

· Doing servicing and borrowing capacity assessment (PAYG/Contractors/Self

Employed-Trust + Company /SMSF/Low Doc Loans, Bridging Loans)

· Assist with Scenario Analysis for Clients – Buy/Sell/Upgrade/Downgrade

· Renaming of documents

· Prepare loan file, remove TFN

· Prepare email for outstanding information/queries

· Prepare Application Form, NCCP documents, Discharge, FHOG, any other lender forms

Application Lodgement

· Check signed documents

· Lodge through Apply Online

· Upload NCCP to CRM and supporting documents

Post Submission

· Do lender follow ups,

· Work with credit managers/assessors to get loans to unconditional approval stage

· Update clients on status of loan

Post Settlement

· Complete Progress payment claim forms

· Retention pricing

· Anniversary loan reviews & portfolio reviews

Qualifications and Experience:

· 3-5 years AU loan processing experience (end-to-end)

· Degree qualified, Accounting/Business or other similar qualification

· Experience in any AU Mortgage CRMs (e.g. Salestrekker, E i)

· Proficient in ApplyOnline data entry and AU mortgage compliance

· Excellent communication skills both written and verbal

· Confident in making phone calls with clients when required

· Proficient in MS O ice and Google applications

· High attention to detail

· Process and technology driven

· Ability to adapt to new tools and software and fast-paced environment

· Problem solving skills

· Analytical and numeracy skills

· Proactive

· Ability to multitasks and manage deadlines

· Has sense of urgency

· Can handle complex files and communicate with credit managers

· Can work autonomously

· High organisational skills