Overview: The Senior Merchant Services Associate will do the ff functions: Merchant Services, Fraud Handling, Issue Management, Operations, and Compliance.
What you will be doing:
- Day-to-day handling of merchant reviews from investigating team particularly related to Fraud-to-Sales Ratio.
- Share insights with internal stakeholders to inform decision-making and enhance fraud prevention efforts.
- Maintain documentation and contribute to the development and periodic review of fraud control measures, risk frameworks, and policies.
- Monitor of fraud tool onboarding and compliance.
- Assist in the collection of negative balances.
What you need to be successful:
- Reduce day-to-day merchant fraud concerns and handling time of such concerns through process improvements and automation.
- Reduce financial loss due to fraud and chargeback.
- Able to work with initiative and minimal supervision.
What we are looking for:
- Graduate of any 4-year course, preferably with Business course.
- At least 1-2 years work experience related to fraud risk or business risk roles, preferably in merchant acquiring or payments industry.
- Interested in developing knowledge of the Fintech/Payment Acceptance industry.
- Familiarity with MS Office Apps particularly Microsoft Excel.
- Great attention to detail and problem-solving skills.
- With working knowledge on Merchant and Sales support on fraud issues.
- Communicates clearly and effectively verbally and in writing (able to lead discussions and initiatives).
- Collaborates with internal risk, compliance and other relevant teams.
