Role:Senior Market Administrator

Role Responsibilities:

Platform & Trade Support

. Provide first- and second-line support for trading platforms, including incident management, trade issue investigation, and resolution.

. Monitor system logs, outputs, and support chats to proactively identify and resolve issues.

. Ensure data accuracy and perform ongoing maintenance of platform configurations.

. Support and test new software releases and upgrades, including out-of-hours coverage when required.

Client & Stakeholder Engagement

. Act as a key liaison with internal stakeholders (brokers, traders, business managers) and external clients (banks, vendors).

. Handle escalations and maintain strong client relationships with a service-oriented approach.

. Assist in client onboarding, account maintenance, and credit matrix updates.

Triple-A Values in Action

.Accountability:Owns outcomes, delivers on commitments, and ensures operational excellence across all responsibilities.

.Authenticity:Acts with integrity, communicates transparently, and builds trust with clients and colleagues.

.Adaptability:Embraces change, responds effectively to evolving business needs, and drives continuous improvement.

Leadership & Documentation

. Lead project initiatives and contribute to workflow and system improvements.

. Mentor and train associate-level team members.

. Maintain and enhance team documentation, procedures, and technical manuals.

. Participate in cross-training and contribute to global knowledge sharing.

Technical & Operational Excellence

. Support deployment and integration of trading platforms (e.g., Java Webstart, STP, API).

. Liaise with third-party vendors (e.g., ION, Markit, Traiana, ICE, Reuters) as needed.

. Ensure compliance with internal policies, risk controls, and regulatory requirements.

. Log and track incidents using ServiceNow and contribute to risk assessments and reviews.

Skills & Experience

Technical Competencies

. Strong understanding of trade flows and trading systems.

. Experience with system administration, data processing, and XML/log analysis.

. Familiarity with network tracing and MS Office tools.

. High technical competency and ability to troubleshoot complex issues.

Professional Attributes

. Excellent communication skills (verbal and written).

. Strong client-facing and interpersonal skills.

. Highly organized, detail-oriented, and proactive.

. Demonstrated ability to lead, mentor, and work collaboratively in a team.

. Resilient under pressure and adaptable to fast-paced environments.

Preferred Background

. Experience in financial services, preferably in credit, rates, FX or other trading environments.

. Prior experience in a market support or technical operations role.

. Knowledge of OTC markets and electronic trading platforms.