Job Summary:
We are looking for a Sr. Manager of Title Transfer to lead and oversee the entire title transfer lifecycle for our real estate transactions. This includes managing Document of Absolute Sale (DOAS) notarization, BIR DST payment and eCAR issuance, and title transfer with the Registry of Deeds.
The ideal candidate is a structured, people-first operations leader — someone who has managed teams in high-volume, process-driven environments and can bring operational discipline to a complex, multi-agency workflow. Deep real estate expertise is not required; what matters most is your ability to lead a team, build systems, and drive consistent execution.
Key Responsibilities:
Team Leadership & Performance Management
- Build, lead, and develop the Title Transfer team to support Lhoopa's growing transaction volume.
- Set clear performance expectations and hold team members accountable to output and quality targets.
- Coach and develop team members — fostering a culture of ownership, continuous improvement, and operational excellence.
- Monitor and optimize performance metrics (e.g., turnaround time, compliance rate, document accuracy).
End-to-End Title Transfer Execution
- Oversee full execution of DOAS preparation and notarization, DST computation and BIR payment, eCAR application and release, and title transfer processing at the Registry of Deeds.
- Ensure correct documentation, timely submissions, and compliance at every stage.
- Maintain complete, organized, and audit-ready records of all transactions.
Coordination & Compliance
- Serve as the primary liaison with internal teams (legal, acquisitions, sales, finance, operations) and external partners (notaries, brokers, BIR examiners, RD officers, LGU contacts).
- Ensure timely communication and issue resolution across all stakeholders.
- Ensure compliance with all national and local real estate regulations.
Notary Network Management
- Build and maintain a reliable nationwide network of accredited notaries.
- Manage notarial scheduling to ensure timely DOAS execution across multiple locations.
- Standardize processes and coordinate training or documentation requirements for partner notaries.
- Monitor notarial service quality and address issues related to document errors, delays, or compliance.
Continuous Improvement
- Track regulatory updates and integrate new requirements into internal SOPs.
- Recommend and implement system or process improvements (e.g., digitization, automation tools).
- Lead internal training on documentation best practices and regulatory changes.
Qualifications:
- Bachelor's Degree in Business Administration, Operations Management, Legal Management, or a related field.
- At least 7 years of relevant experience in operations, account management, or process-intensive roles.
- Proven experience managing a team of 10+ people in a structured, performance-driven environment.
- Strong organizational skills with keen attention to detail.
- Excellent stakeholder communication and coordination abilities.
- Data-driven mindset — able to monitor metrics, identify trends, and drive corrective action.
Nice to Have:
- Background in BPO, financial services, shared services, or similarly structured document-processing environments.
- Exposure to a startup or high-growth environment.
- Familiarity with CRM, property documentation platforms, or ERP tools.
- Prior exposure to Philippine government agency processes (BIR, Registry of Deeds, LGU) is a bonus — but not a prerequisite.
