This role is for one of our clients
Industry: Retail
Company Name: Superk
Seniority level: Mid-Senior level
Location: Bengaluru
Experience: 8+ Years
Employment Type: Full-Time
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We are building one of South India's most exciting retail networks — and supply chain is how we scale. Today, we run one Distribution Center at Kadapa and 2 transit hubs servicing the Rayalaseema region. Within the next 12-15 months, that footprint becomes a multi-DC, multi-hub network: a second DC for an adjacent region, 4-5 hubs (several operating as mini-DCs), procurement operations consolidated under supply chain, and the operating model that holds it all together.
We are hiring a Senior Manager - Supply Chain Operations to lead that next chapter. This role bundles network operations, procurement operations, planning, and the SC control tower into a single owner — accountable for availability, service, cost, and scale-up across the network. You'll inherit a working network and a strong team, and take both through their highest-growth phase yet.
What You'll Own
- The network, today and tomorrow. End-to-end on-ground operations across DC and hubs — inbound, inventory management, picking, packing, dispatch, last mile, returns, damage and expiry. Today's footprint of 1 DC + 2 hubs grows to 2 DCs + 4-5 hubs within this role's horizon
- Network scale-up and transformation. Lead the build of the second DC and the transformation of transit hubs into mini-DCs. Site selection, fit-out, go-live, stabilization — yours to drive end-to-end
- Planning and the SC control tower. Network capacity, S&OP, peak readiness, KPI visibility, demand-supply matching. The layer that keeps the scale-up honest and availability on track
- Procurement operations. Lead procurement ops as it moves under supply chain — vendor coordination, PO management, inbound planning with suppliers, vendor performance, and the availability and fill-rate KPIs that go with it
- Team and talent. Build the leadership bench that will run the network at 2x scale — DC Manager, Hub Incharges, Purchase Managers today, with Hub Network Manager and Transport & Last Mile Manager joining as the network expands
- Cost, productivity, and compliance. SC cost per order, manpower productivity, fleet utilization, space utilization; FSSAI, fire safety, and labor compliance across every site
- Cross-functional partnership. Category, Store Operations, Finance, HR, and Tech / WMS — you'll be the SC voice across the leadership table, with the procurement-ops bridge to Category becoming a critical interface
Key KPIs
- SKU availability at stores; vendor fill rate and on-time-in-full (OTIF) from suppliers
- Order fill rate; on-time dispatch to stores
- Inventory accuracy; shrinkage
- SC operations cost per order (network-level); last-mile cost per order
- Last-mile SLA adherence; manpower productivity; fleet utilization
- Network capacity utilization; forecast accuracy vs. available capacity
- New site go-live timelines and time-to-stabilize
- Hub-to-mini-DC transformation milestones; site audit and safety scores
What We're Looking For
- 8-14 years of supply chain operations experience, including 3+ years running a DC end-to-end and exposure to multi-site operations (DC + hubs, or multiple DCs)
- Procurement operations or vendor-management experience — has owned availability / fill-rate KPIs or run a PO-management, vendor-performance, or inbound-planning function alongside ops
- Strong people leader: has led 50-150+ blue-collar workforce and 5-10 layered managers; builds bench, doesn't just manage tasks
- Comfort across operations and planning — has owned S&OP, capacity planning, or a control-tower function alongside execution
- FMCG / retail / grocery / e-commerce / quick commerce supply chain experience, with strong WMS, OMS, and dispatch-tech fluency
- Strong commercial sense — defends cost, availability, and capex trade-offs with finance and leadership; comfortable in vendor and 3PL negotiations
- Operating discipline — establishes the reviews and rhythms that move metrics, without ceremony; bias for action on imperfect information
- Bias for the dock — as comfortable on the dispatch floor as in the boardroom; invests time at the sites, not just over the dashboard
Nice to Have
- Network design and modeling exposure; hub-and-spoke and mini-DC (forward-stocking-location) experience
- Lean / Six Sigma; SOP and audit framework design from scratch
- Tier-2 / tier-3 India operations experience; working knowledge of Telugu or Kannada
Why This Role
- Build the SC operations function from a single-DC operation into a multi-DC, multi-hub network — with procurement operations consolidated under one roof for the first time
- End-to-end ownership: operations + procurement ops + planning + control tower under one role. Single throat for availability, service, and cost
- High autonomy and a direct line to the Head of Supply Chain; decisions you make this year will shape the network for the next five
- A leadership seat in one of the fastest-growing retail stories in South India
