Senior Manager - Site Transport planning & Operations

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Job Purpose

Red Sea Global (RSG) is looking for experienced Site Transport planning & Operations person to be responsible for coordinating all aspects of Land Mobility in and around Amaala sites, from planning to on-the-ground execution.

This position will be part of a bigger process ensuring transportation services, at Amaala sites, runs smoothly.

The position also involves coordinating transportation for special events, ensuring smooth and efficient movement of attendees, guests, staff, and equipment.

This position will work under the Land Mobility Planning and Operations Delivery Associate Director and shall support him in overall Amaala sites planning and operations activities related to Land Mobility at each Amaala site. ensuring the efficient and effective management of the Amaala's site as well as, maintain high standards of Mobility Operations, and contribute to the RSG's overall success.

This role will manage all aspects of the Site planning and operations including, but not limited to organize, and oversee transportation at venue and for events, including coordinating staff shuttle services, guest vehicle access, traffic, parking, pedestrian movement, Bike and buggy systems as well as client relation and coordination.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

Job Responsibilities

The key Job responsibilities for this position are but not limited to:

Planning and Coordination: Planning and coordinating all aspects of Land Mobility for the Amaala sites. Develop and implement transportation plans to efficiently managing parking facilities, operates workforce shuttles, guest access. In coordination with Mobility team and Hotel Operators to develop comprehensive transportation plans for each event or venue, taking into account factors such as demographics, venue location, type of transportation and expected traffic patterns.

Resource Management: Manage the Mobility site teams, drivers (when in the venue/site), and equipment required for the project, ensuring that resources are allocated efficiently to meet the demand.

Communication and Collaboration: Must maintain communication and collaborate with various internal (Mobility) and external stakeholders, including Hotel Operators and Red Sea departments, to ensure alignment of goals, communicate of transport plans and smooth execution of transportation services in and around the Amaala sites/venues.

Risk Management: Must identify potential risks and challenges related to site transport and develop contingency plans to address them effectively.

Performance Monitoring and Optimization: Must monitor, via the Transport Operations Command and Control (TOCC), the performance of transportation at all sites and venues in real-time, identify areas for improvement, and implement changes to optimize efficiency and effectiveness. The responsibilities often involve quick decisions that may impact overall site planning and operations, implementation of contingency plans and future planning all in coordination with other Mobility activities to ensure efficient and effective operations.

Problem Solving: Available in the TOCC he/she should address any issues or challenges that arise during operations, such as unexpected issues, ad-hoc events, vehicle breakdowns, or unexpected delays.

Continuous Improvement: Continuously evaluate transportation performance, analyze data such as traffic volume, parking and workforce shuttle utilization, and Hotel operator's feedback. Identify opportunities for improvement and make decisions about process optimization and organizational changes to enhance efficiency.

Others:

o Develops and executes comprehensive site transportation plans, policies, procedures, SLAs and contingency plans.

o Work closely with other Mobility stakeholders and Hotel Operators.

o Report to manager on any issues and propose solutions to address.

o Monitor transportation operations on-site daily and during events, ensuring that vehicles are dispatched in a timely manner, traffic flows smoothly, and parking facilities are efficiently managed.

o Provide assistance to guest, visitors and workforce with transportation-related inquiries or issues, such as directing them to shuttle pick-up points, assisting with accessibility needs, or providing information on parking or mobility options.

The role needs a hands-on approach and must be involved in the practical aspects of the site land mobility operations. As a Senior Manager in this role, even though the role might have administrative and managerial duties, staying connected to the ground operations is a must.

Job Requirements

Qualification and Experience

5 year's senior management experience.

Bachelor's degree is required.

Fluent in English (oral and written), Arabic proficiency is a nice to have.

Proven planning and operational experience in Site transport operations or similar role in a large-scale project. Prior experience in venue transport planning and operations in major events is a nice to have.

Experience coordinating with various transport operational teams and subject matter experts to effectively keep the services in operation or get it into operation in the event of a breakdown/incident/accident.

Project management of a complex integrated workstream.

Experience coordinating with the Contractors and the relevant Third Parties.

Knowledge of Site and/or venue procedures and guideline for emergency situations.

Valid driver's license is preferable.

Skills

Outstanding organizational and multitasking abilities.

Active listener with excellent communication skills.

Sound judgement and critical thinking.

Calm, rational behavior and attitude under stressful driving conditions are attributes of a professional, as are refraining from inappropriate or abusive language and gestures.

Excellent time management skills. Collaborates well with other business functions.

Must be capable of evaluating vehicle contractors (infrastructure & vehicles) performance (KPI) and adjust/optimize performance as required to benefit the overall project program.

Capable of evaluating and adjusting performance where and when required in meeting the optimum operational requirements.

Crisis Management Regime

Knowledge to identify the right experts during an incident to bring back the system to normal operations.

Ability to work during evenings, on weekends, and on public holidays, as required.

Comply with all work instruction provided by the Team Leader, Supervisor or Line Manager, including other tasks such as after-care vehicle yard work, etc.

Job Context

This is a Planning and Operations role that will support Mobility to manage, on the ground, all transportation aspects around Amaala site. Flexibility and adaptability are essential in this role, as you may need to respond to unforeseen challenges or changes in site transport needs.