Senior Manager, Sales Operations & Support

Responsibilities

• Team coherence including process management, resource planning, and capacity build-up
• Target setting, measurement, and reporting
• Program management (design, communication, administration, and enhancements)
• Comprehensive business analytics and KPI reporting, bridging sales and operations performance, driving action planning and data-driven decision making
• Other functions related to sales operations and support

Skills and Qualifications

• 15+ years relevant work experience involving: Working closely across all levels of the organization, functions, and countries
• Managing teams with broad set of responsibilities
• Ability to work under pressure, handle multiple tasks and deliverables within expected timelines and accuracy, and prioritize tasks accordingly
• Designing and implementing sales and operations processes, tools, and applications
• Continuous improvement initiatives
• Analytics and action planning

Key competencies:

• Leadership & Communication
• Business Acumen
• Strategic & Operational Planning
• Strategic & Operational Agility
• Problem Solving
• Data management and analysis (including technology, research, and reporting)