Senior Manager Sales Enablement

Senior Manager, Sales Enablement

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The Sales Enablement Senior Manager will lead a team that is responsible for building and growing productive relationships across the New Business Sales Channels to achieve and exceed assigned sales targets and company initiatives. The Sales Enablement Senior Manager will lead an Enterprise Client/Site across multiple New Business Enterprise Clients. Through operational partnerships, team leadership and development, data interpretation, accountability conversations, and as driver of a collaborative sales culture, the Sales Enablement Senior Manager will own customer retention and acquisition strategies. This position will work closely with cross-functional partners and external clients to identify growth opportunities and process improvements.

Essential Duties and Responsibilities:

• Build relationships with key stakeholders within the Expert Performance and Operations teams
• Collaboratively architect and implement key strategic initiatives and tactical plan of action, tools, and trainings focused on Expert sales and customer retention that specifically drive sales performance for all channels
• Lead aspects of process improvement for the sales and subscriber retention strategy and projects including cost/benefit analysis, process analysis, data analysis, solutioning, and implementation
• Partner Expert Enablement and support teams to optimize incentive programs across the Customer Solutions organization
• Assist in developing training materials for frontline Experts and leaders that help support desired behaviors; partner with cross-functional teams (Instructional Design, Learning & Development, etc.) to design and deploy
• Work with Operations leaders to implement and evaluate sales initiatives; independently make real-time decisions to adjust or correct strategies or expectations as needed
• Partner with Quality leaders to make sure customer experience is protected and contractual obligations are met as part of KPI development
• Maintain up-to-date knowledge of all Customer Solutions initiatives with particular focus on financial performance and metric interdependencies
• Provide insight to and support incentive plan communications as needed
• Demonstrate functional understanding of company's core financial performance
• Responsible for meeting and exceeding timing, goals, and objectives on assignments
• Develops and delivers presentations to senior leadership to communicate proposals, initiatives, and progress
• Valid driver's license and ability to travel as needed for the business up to 25%
  
  

Here's what you'll bring to the team:

• Ability to build and maintain relationships and partner effectively across diverse internal organizations
• Demonstrated ability to lead & develop team of technically minded individuals
• Excellent analytical and problem-solving skills
• Proactively identify and meet customer needs
• Excellent communication, interpersonal and organizational skills with a hands-on management style
• Ability to take detailed technical observations and roll-up to a strategic vision around which other teams can organize
• Strong ability to present both strategy and performance of execution to executive leadership team on a weekly basis
• Experience leading strategic business transformational activities
• Experience in supporting call-center operations
• Experience using Microsoft Office Suite products such as Excel, Access, Visio, and PowerPoint
• Bachelor's Degree with relevant experience; advanced degree encouraged
• 3-5 years work experience in a related field such as sales or operations
• Black Belt certification encouraged
• 3-5 years collaborating with senior leaders to recommend, plan, and execute organizational initiatives
  
  

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills
  
  

About Asurion

Asurion helps people protect, connect, and enjoy the latest tech to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We're just a call, tap, click, or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps, or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.