The Senior Manager – Project Management / Transitions is responsible for leading end-to-end transition and project management initiatives, ensuring seamless onboarding of new clients, business migrations, process improvements, and operational transformation projects. This role partners with cross-functional teams, clients, and business leaders to deliver projects on time, within scope, and aligned with organizational objectives while minimizing operational risks.
Key Responsibilities
- Lead end-to-end transition projects, including planning, execution, monitoring, and successful project closure.
- Manage client implementations, process migrations, and business transition activities across multiple accounts.
- Develop comprehensive project plans, timelines, risk assessments, and governance frameworks.
- Coordinate with Operations, Quality, Training, IT, HR, Finance, and other stakeholders to ensure project readiness.
- Identify, assess, and mitigate project risks, issues, and dependencies.
- Monitor project milestones, budgets, and resource allocation to ensure successful delivery.
- Establish project governance through regular status meetings, executive updates, and stakeholder communications.
- Drive continuous improvement initiatives to enhance transition methodologies and project management practices.
- Ensure compliance with organizational standards, contractual obligations, and quality requirements.
- Facilitate knowledge transfer, process documentation, and operational readiness before project handover.
- Mentor and coach Project Managers and Transition Leads to build high-performing teams.
- Manage multiple concurrent projects while maintaining quality, timelines, and customer satisfaction.
- Collaborate with senior leadership to support strategic business initiatives and organizational transformation.
Qualifications
- Bachelor's degree in Business Administration, Project Management, Engineering, Information Technology, or a related field.
- Minimum of 8–10 years of experience in project management, transitions, business transformation, or operations.
- At least 3–5 years of leadership experience managing project or transition teams.
- Proven experience handling large-scale client implementations, transitions, or business transformation projects.
- Strong understanding of project management methodologies (Waterfall, Agile, or Hybrid).
- Experience in the BPO, shared services, healthcare, or technology industry is an advantage.
- PMP, PRINCE2, Agile, Lean Six Sigma, or equivalent project management certification is highly preferred.
Required Skills
- Strong project and program management capabilities
- Stakeholder and client relationship management
- Excellent leadership and people management skills
- Risk management and problem-solving
- Budget and resource management
- Strategic planning and execution
- Process improvement and change management
- Exceptional communication and presentation skills
- Advanced proficiency in Microsoft Office Suite and project management tools (MS Project, Jira, Asana, Smartsheet, or similar)
- Strong analytical and decision-making skills
Success Measures
- Successful delivery of transition and implementation projects
- On-time and within-budget project completion
- High client satisfaction and stakeholder engagement
- Minimal transition-related operational disruptions
- Achievement of project quality and compliance standards
- Continuous improvement of project delivery processes
