Discover your 100% YOU with MicroSourcing!
Position: Senior Manager - Operations Excellence
Location: Manila, Philippines
Work setup & shift: Onsite | Dayshift
Why join Microsourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
Senior Manager - Operations Excellence, you will:
- Own the operational performance reporting framework, providing real-time visibility on productivity, quality, SLA adherence, and cost-to-serve.
- Lead end-to-end process improvement initiatives using Lean and Six Sigma methodologies to drive measurable efficiency and scalability.
- Design and embed the operational excellence framework, including performance management standards, quality assurance, and SOP governance.
- Partner with onshore business unit leaders to translate requirements into data-driven insights and actionable improvement recommendations.
- Build continuous improvement capability across the Manila team through coaching, mentoring, and structured training programs.
What You Need
Non-negotiables
- At least 7 years of experience in operations, with a minimum of 3 years specifically in Operational Excellence or Continuous Improvement leadership.
- Proven track record in a BPO or Shared Services environment, driving process improvements and operational performance.
- Advanced analytical skills with proficiency in Power BI, Tableau, or advanced Excel to translate data into insights.
- Practical experience applying Lean or Six Sigma methodologies to deliver quantified business benefits (cost reduction, quality gains).
- Bachelor's degree in Business, Operations Management, Engineering, or a related field.
Preferred Skills/expertise
- Lean Six Sigma Green Belt or Black Belt certification.
- Experience supporting Australian or New Zealand-based business operations.
- Prior experience as a Team Manager or Operations Manager before specializing in Operational Excellence.
- Experience building or maturing an OpEx function from the ground up.
- Proficiency in SQL and process mapping tools like Visio, Lucidchart, or BPMN.
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About Microsourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com
- Terms & conditions apply*
