Senior Manager / Manager, Sales & KAM

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for management of strategic account(s) as assigned by the department head.
• Main liaison party with Key Accounts Customers and to coordinate with cross-functional teams such as the warehouse implementation teams in order to plan, execute and deliver business solutions for the customers successfully.
• Ensure Key Accounts Customers are satisfied with the service/performance level of operations in each country and work closely with each Country's warehouse operation to deliver agreed service levels, which ranges from warehouse inventory and stock management, order & delivery fulfilment and last mile services.
• Responsible for customer relations and quality management programme, including programme to achieve excellence in customer service.
• Build strong working relationship with the KA Customers and internal stakeholders.
• Responsible for market intelligence and business development activities to achieve growth in designated accounts through expansion of services and geography.
• Responsible for setting of performance measurement / matrix to measure the well-being of the designated account in terms of operations, bottom line and growth.
• Responsible to work closely with designated Key Accounts warehouse operation teams to enhance processes to reduce costs to enable YCH to be more competitive and continuous improvement.
• Prepare commercial and pricing analysis.
• Responsible for the maintenance, updating commercial contractual agreements.
• Be the champion in the renewal of Key Account contracts.
• Responsible for monthly reporting to management.
• Responsible for the profit and loss reporting for each account.
• Responsible for supporting strategic projects as assigned by management.
• Responsible to manage and run warehouse operations for e-commerce during mega campaigns forcustomers.
• To perform any other duties as assigned by top Management.

JOB REQUIREMENTS

• Bachelor's Degree in Marketing, Business or related field.
• Minimum 5 years of relevant sales experience in the Logistics industry.
• Excellent English communication skills (both oral and written) and presentation skills.
• In depth knowledge of 3PL Contract Logistics and related activities such Fulfilment, Transportation and Freight.
• Knowledge in Logistics business and its operating parameters.
• Experience in planning and implementing sales strategies.
• With strong leadership and excellent interpersonal skills and able to deal with people at all levels in and outside the organization.
• Competent in preparing business plans and feasibility studies.
• Proficient in MS Office applications.