Job Description

Lead Large-Scale Insurance Operations. Drive Transformation. Create Lasting Impact.

We are seeking an experienced and strategic Senior Manager to lead a high-performing insurance operations organization supporting Short-Term Disability (STD), Long-Term Disability (LTD), Life Insurance, and Customer Service programs.

This is a leadership opportunity for a results-driven operations executive who thrives in complex environments, excels at driving performance, and is passionate about developing people, transforming processes, and delivering exceptional customer experiences.

If you have deep expertise in insurance operations and a proven track record of leading large-scale teams, we'd love to hear from you.

Work Setup

This is a full-time, onsite leadership role based in Taguig City. Candidates must be willing to work onsite and lead operations directly from the business location.

What You'll Do

As the leader of a critical insurance operations function, you will drive operational performance, client satisfaction, process excellence, and employee engagement.

Key Responsibilities

Lead end-to-end operations supporting STD, LTD, Life Insurance, Claims, and Customer Service programs.
Drive operational excellence across productivity, quality, compliance, service levels, and customer experience metrics.
Develop and execute strategies that improve business performance and support long-term growth objectives.
Analyze operational data and performance trends to identify opportunities for improvement and innovation.
Lead transformation and continuous improvement initiatives that enhance efficiency and scalability.
Build strong partnerships with key stakeholders and business leaders to drive successful outcomes.
Coach and develop managers and leaders while fostering a culture of accountability and high performance.
Ensure operational targets are consistently achieved while maintaining an exceptional customer experience.
Manage multiple priorities in a fast-paced, results-oriented environment.

What We're Looking For

Qualifications

8+ years of leadership experience in insurance operations, BPO, shared services, contact center, or customer operations environments.
Proven experience supporting Short-Term Disability (STD), Long-Term Disability (LTD), and/or Life Insurance operations.
At least 3 years of leadership experience managing customer service or contact center operations with accountability for business performance.
Strong background in insurance claims, benefits administration, or insurance service delivery.
Demonstrated success leading large teams and multiple layers of leadership.
Strong analytical, problem-solving, and decision-making skills.
Proven ability to drive operational excellence, client satisfaction, and continuous improvement initiatives.
Excellent stakeholder management and executive communication skills.
Bachelor's Degree preferred but not required.
Must be willing to work onsite in Taguig City.

Why Consider This Opportunity

Lead a large-scale insurance operations business with significant organizational impact.
Influence strategy, performance, and customer experience at a leadership level.
Partner with senior stakeholders to drive business transformation initiatives.
Develop and mentor future leaders within a growing operation.
Take ownership of operational excellence across Life Insurance and Disability Claims programs.
Join a performance-driven environment where innovation, leadership, and results are highly valued.

Ready for Your Next Leadership Challenge

If you're an experienced insurance operations leader with expertise in Life Insurance, Disability Claims, and Customer Service Operations, this is an opportunity to make a meaningful impact while advancing your leadership career.

Location: Taguig City, Metro Manila

Work Setup: 100% Onsite

Level: Senior Manager / Director

Industry: Insurance Operations | Life Insurance | Disability Claims | Customer Service Operations

Apply now to explore this leadership opportunity.