Senior Manager, Learning & Organizational Capability

About the Role

Build the capabilities that drive better retail performance.

Reporting directly to the VP & Head of Human Resources, you will shape the learning agenda for our nationwide store and support teams. You'll lead the Training team, design practical retail and leadership development programs, and strengthen our talent pipeline—with a clear focus on learning that translates into action.

What You'll Do

• Develop and deliver the Learning & Development strategy and annual plan, aligned with business priorities.
• Conduct Training Needs Analysis (TNA) using performance data, assessments, store visits, and stakeholder feedback.
• Own end-to-end instructional design and blended learning, combining classroom, digital, virtual, and hands-on delivery.
• Oversee onboarding and on-the-job training; personally facilitate key leadership and capability programs.
• Lead leadership and high-potential development; build competency frameworks and support talent management, succession planning, and organizational development.
• Lead and coach the Training team; develop internal facilitators and in-store trainers.
• Partner with Operations, functional leaders, HR, SM Retail L&D, and ACE US training counterparts.
• Measure training effectiveness, workplace application, and business impact; manage the learning budget, vendors, and Learning Management Systems (LMS).

What You'll Bring

• 8+ years of relevant experience in Learning & Development, Human Resources, or Organizational Development, including 3+ years leading a team or managing capability programs across multiple sites.
• 5+ years of retail experience and 5+ years managing learning and development programs.
• Strong instructional design, facilitation, leadership development, and coaching skills.
• Experience with competency assessments, Individual Development Plans (IDPs), and talent development.
• Commercial acumen, strong stakeholder management, and the ability to turn business challenges into practical learning solutions.

If you stay close to the business and care about what changes after the workshop, we'd like to hear from you. Apply now.