- Drive, deliver, and deploy various Innovation Initiatives
- Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
- Provide end to end assessments and customer journey map to streamline the process and propose the
applicable automation tools and process improvement
- Lead ideation sessions with the account and co-innovation with the client
- Replicate best practices applicable to the account
- Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of
any Hypercare status
- Provide awareness and/or trainings on Automation, ThinkCX, and Six Sigma
