Senior Manager
- Posted 16 days ago
- Be among the first 20 applicants
Job Description
Job Profile:
- Develop short-term and long-term capacity plans based on forecasted demand and business requirements.
- Monitor and analyze inflow, outflow, and workload volumes to ensure optimal workforce utilization.
- Track headcount against approved targets and identify staffing surpluses or shortages. Perform capacity gap analysis and recommend hiring, redeployment, scheduling, or productivity improvement initiatives.
- Collaborate with Operations, HR, and Recruitment teams to align workforce plans with business needs.
Position Specific Skills
Designation: Senior Manager - Workforce Management
- Strong understanding of Workforce Management (WFM), capacity planning, and forecasting principles in the Revenue Cycle Management space
- Proficiency in Microsoft Excel (Advanced), including Pivot Tables, Power Query, and data analysis. Experience with SQL for data extraction and analysis. Knowledge of Power BI or similar BI/reporting tools for dashboard development.
- Strong analytical, problem-solving, and numerical skills.
- Excellent stakeholder management and communication skills. Ability to manage multiple priorities in a fast-paced, data-driven environment.
More Info
Key Skills
About Company
Skills:
domain driven design , resiliency , Data Management, Scalability, Big Data, Data Modeling, Performance, AWS, Streaming, Lambda, Spark SQL, Performance Tuning, Data Governance, Apis, Kafka, Spark Architecture, AFTs, glue emr, CI CD, event streaming processes, micro services framework, automation across SDLC, Distributed cloud technology, glue, JAVA full stack, AWS Big data services, Data Catalog, entitlements
Skills:
domain driven design , resiliency , Data Management, Emr, Scalability, Big Data, Data Modeling, Performance, AWS, Streaming, Lambda, Spark SQL, Performance Tuning, Data Governance, Apis, Kafka, AWS Big data services, AFTs, CI CD, event streaming processes, micro services framework, Spark Architecture, automation across SDLC, Distributed cloud technology, glue, JAVA full stack, Data Catalog, entitlements
Skills:
Machine Learning, Tableau, Predictive Analytics, Data Science, Excel, Sql, Databases, Microsoft, Powerbi, Statistics, data visualization tools, Revenue Management
Skills:
pipeline management , Gcc, AI fluency, opportunity qualification, sales strategy, Forecasting, Msp, workforce solutions, Staffing, value selling, Rpo, technology-enabled services, CRM discipline, B2B solution-sales, business-development, account planning, commercial negotiation
Skills:
Service Level Indicators (SLIs), telemetry , Service Level Objectives (SLOs), Change Management, Incident Management, Logging, Dashboards, Problem Management, automation, metrics, error budgets, failover testing, dependency analysis, tracing, Disaster Recovery, operational learning, Capacity Planning, ITSM practices, observability