Senior Manager

Position Name : Senior Manager - Process Management

Location : Hyderabad

Function: Rural Banking Group (RBG) & Financial Services Group (FSG)

About the Role

IndusInd Bank is looking for a dynamic Process Management professional to support process governance and business enablement within the Rural Banking Group. The role involves driving process documentation, SOP governance, committee note preparation, and stakeholder coordination for key business initiatives across Business Correspondent (BC) partnerships, Microfinance, Gold Loans, and allied rural banking businesses. The ideal candidate should have strong expertise in banking operations, process management, policy documentation, and cross-functional stakeholder engagement.

Key Responsibilities

• Manage process governance and documentation for Business Correspondent (BC) partnerships and related business initiatives
• Draft, review, and maintain Approach Notes, Standard Operating Procedures (SOPs), and Joint SOPs (JSOPs)
• Own and maintain critical RBG process documents
• Support process documentation and governance for Self-Help Group (SHG) business and Government Schemes
• Prepare PPAC Notes and other committee submissions for new products, partnerships, process changes, and business initiatives
• Collaborate with Business, Operations, Compliance, Risk, Legal, Finance, and external partners to drive process implementation and approvals
• Ensure adherence to regulatory requirements, internal policies, and governance standards
• Identify opportunities for process improvements, standardization, and operational efficiency

What We Are Looking For

• Structured and detail-oriented professional.
• Strong process-thinking and governance mindset.
• Ability to work with multiple stakeholders across functions.
• Strong drafting skills for SOPs, policy documents, and committee notes.
• Proactive approach towards process improvement and business support.

If you are passionate about process excellence and rural banking transformation, we invite you to join our growing Rural Banking Group/ Financial Service Group and contribute to building scalable and compliant business processes.

Eligibility Criteria

• 6-10 years of experience in Banking, NBFCs, Financial Services, or Process Excellence functions.
• Hands-on experience in SOP management, policy documentation, process governance, or business operations.
• Exposure to Rural Banking, Microfinance, Gold Loans, Business Correspondent (BC) and Co-Lending Models, or related domains will be preferred.
• Strong documentation, analytical, and stakeholder management capabilities.
• Excellent written and verbal communication skills.