- Lead global ITSM strategy and drive ServiceNow transformation initiatives.
- Direct access to senior leadership with high-impact people leadership scope.
About Our Client
The organisation operates within the industrial and manufacturing industry.
Job Description
- Lead IT service management operations, ensuring alignment with organisational goals and objectives.
- Oversee Service Desk operations, ensuring timely and effective resolution of incidents and requests.
- Manage the implementation and optimisation of ITIL processes and best practices.
- Utilise ServiceNow to track and improve service delivery and performance.
- Monitor and enforce SLA compliance across all IT services and vendors.
- Foster a culture of continuous improvement in service delivery and incident management processes.
- Provide leadership and guidance to the IT service management team, promoting professional development.
- Collaborate with vendors and stakeholders to ensure high-quality service delivery.
The Successful Applicant
A Successful Senior Manager, IT Service Management Should Have
- Strong knowledge of ITIL practices and their application in IT service management.
- Proficiency in using and managing ServiceNow for service delivery operations.
- Experience in managing service desk operations and incident management processes.
- Proven ability to lead and develop teams effectively.
- Skills in vendor management and SLA governance.
- A track record of driving continuous improvement in IT service delivery.
What's on Offer
- Competitive annual salary ranging from PHP 2600000 to PHP 3250000.
- Permanent employment in the industrial and manufacturing industry.
- Opportunities to lead and make an impact in IT service management.
If this role aligns with your expertise and career goals, we encourage you to apply.
Contact
Quote job ref: JN-092026-7095278
