Senior Manager for Global Mobility and Immigration Services - Remote

Job Description :

Senior Manager for Global Mobility and Immigration Services

Overview

The Senior Manager for Global Mobility and Immigration Services is a strategic and hands-on role in leading and executing immigration and mobility functions for various countries and entities. Reporting to the Human Capital Shared Services Director, this role will design processes, implement, and execute mobility guidelines, and directly manage the global mobility and immigration team. The Global Mobility and Immigration Services Senior Manager will drive operational strategy to optimize business results and deliver the best candidate and assignee experience. This will be achieved in partnership with Global Shared Services location delivery leads and Human Capital Business Partners.

Key Responsibilities include but are not limited to

• Create a long-term strategy for executing shared services immigration and mobility responsibilities, systems, and technologies for his/her team
• Partner with other functional teams to create and implement process improvements
• Drive the formation of a best-in-class immigration and mobility support team with self-service tools and a sustainable support structure for assignees
• Partner with mobility vendors to ensure compliance with all applicable immigration laws and regulations
• Manage the day-to-day operations of the global mobility team
• Define and execute the business continuity plans in cases of calamity and disaster
• Build deep working partnerships with immigration vendors and internal stakeholders at all levels throughout the organization
• Execute vendor management best practices which includes managing day to day performance of selected vendors and ensuring quarterly business reviews are conducted
• Regularly reviews the team capacity plan and leverage data to make staffing recommendations
• Demonstrate ability to manage and prioritize sensitive immigration cases, including employment claims, with high visibility and a sense of urgency

Knowledge and Skills Requirements

• Bachelor's Degree
• 10+ years of professional HC experience, including five years of managing and leading the immigration team/function is preferred. A proven track record of successfully providing global immigration and mobility support both independently and with the support of third-party immigration services agencies
• Strong stakeholder management and ability to build partnerships with internal and external clients
• Strong verbal and written communications skills
• Adept at building trust and influence and achieving desired results in a matrixed environment
• Strong track record in immigration and mobility case management and project management with a high concentration on creating and maintaining a positive employee experience
• The ability to leverage, build and maintain a strong HC shared services network including, but not limited to, vendor partners, industry leaders, and technology providers is preferred
• Willingness to work flexible hours given the global nature of the role is required

Competencies Proficiency

Self Awareness

• Demonstrates accurate self-assessment of one's emotional responses, attitudes, belief system, professional and personal effectiveness, and emotional and mental stability. Demonstrates an awareness of how his actions and decisions affect others. Embraces personal accountability and takes ownership for actions and results.

Results Orientation

• Goal-directed and builds a track record of high performance. Understands how individual and team results support the achievement of business goals. Actively contributes to the accomplishment of departmental and organizational goals.

Self Management

• Demonstrates ability to prioritize goals and associated tasks to achieve results. Treats mistakes and setbacks as learning opportunities. Controls emotions consistently, even in high-pressure situations.

Interpersonal Collaboration

• Shares and seeks information, ideas, solutions, and resources with others openly. Collaboratively develops and meets team goals by supporting and encouraging others, especially in challenging situations.

Managing Performance

• Understands that managing performance is a daily commitment. Demonstrates the ability to take accountability for performance by setting clear goals and expectations, tracking progress against the plans, seeking 360-degree feedback, and addressing performance problems and issues promptly.

Embracing Diversity

• Embraces diversity of thought. Demonstrates the ability to create an environment that enables people, whatever their background, identity, organizational roles and levels, ethnicity, preferences, and gender, to engage meaningfully in his/her work and experience success.
• Has the ability to catch unconscious biases and demonstrates a drive to reduce the impact that unconscious biases can have in the workplace.

Service Delivery Essentials

• Strives to always achieve operational excellence by demonstrating mastery of functional disciplines and methodologies related to service delivery. Has the passion and drive to achieve operational SLAs/KPIs and can spot process improvement opportunities.

Technical Expertise

• Represent the skill sets required for his/her specific functional area(s). Ability to demonstrate mastery of identified functional areas. Stays abreast of industry trends and advancements made to technology-to-power solutions.

Customer/Employee Advocate

• Keeps the best interest of the customers/employees at the center of all actions. Serves and builds value-added relationships with customers or clients, be they internal or external.

Building Cross-Functional Partnerships

• Develops, maintains, and strengthens relationships while securing support from internal and external stakeholders. Facilitates an open and beneficial resolution to challenges by placing the collective interest of the team/organization first.

Presence

• Demonstrates the ability to connect, engage, and influence others in a manner that showcases authenticity and poise. Utilizes an honest and consistent approach to build credibility. Showcases positive body language and proper tone to convey confidence and command while paying attention to the non-verbal cues of those involved in the conversation. Thinks before speaking and supplements verbal assertions with visual images to communicate to the level of detail appropriate to the audience. Seeks to understand other people's perspectives and interests and demonstrates the art of behaving appropriately in all circumstances.

Sense of Purpose

• Ability to connect tasks, goals, and work product to a more meaningful level of achievement

Inspirational Leadership

• Ability to energize and create a sense of direction and purpose for employees. Demonstrates capacity to create excitement about programs and initiatives. Energize individuals to strive towards a compelling vision of the future by embracing and embodying organizational values in all aspects of work.

Developing and Empowering Others

• Developing the long-term capabilities of others thru coaching and mentoring. Goes beyond task-oriented discussions showcases commitment to having meaningful conversations about competency development.

Change Leadership

• It is transforming and aligning an organization through its people to drive for improvement in new and challenging directions. Demonstrates ability to design change plan and is able to execute according to the plan.

Strategic Thinking

• The ability to think long-term and beyond one's own area. Executing upon three key dimensions: business awareness, critical analysis and integration of information, and the ability to develop an action-oriented plan.

Innovative Thinking

• Combines ideas in unique ways or makes connections between different ideas, explores different lines of thought views situations from multiple perspectives brainstorms multiple approaches/solutions.

Business Insights

• Ability to combine facts, data, and/or
• analysis of data that induces meaning and provides a further understanding of a situation or issue that has the potential impact on business and provides sustainable business
• recommendations.

Definition

• NA - Not Applicable
• Basic - Has knowledge but no experience
• Novice - Limited Experience
• Intermediate - Has experience in practical application
• Proficient - Has formal experience using Applied Theory
• Expert - Recognized Authority

Key Performance Metrics

• eNPS
• iNPS
• Escalation and stakeholder management
• Compliance % and case escalation
• Operational Maturity
• Cost Savings
• Support Ratio
• Attrition
• Engagement score
• SLA Adherence
• Reliability
• Quality of Work
• Process and Policy Compliance
• Participations on Projects and/or Company Wide initiatives and key projects

What You Can Expect

• Dedication to your career growth and professional development
• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you