The Senior Manager Client Services is responsible for managing and overseeing assigned client service activities, at the plan sponsor and advisor level, and for modifying and executing policies. This position is responsible for ensuring high quality service is provided to all plan sponsors and advisors (clients) in an efficient and cost-effective manner and to provide leadership to all members of the team
What you will do
- Manage and oversee assigned Client Service Managers
- Ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner
- Provide leadership to all members of the team, including their growth and development and job enrichment
- Ensure legal issues and complaints are handled fairly & consistently
- Recommended changes to policies and establish procedures that affect immediate organization
- Meet objectives and determine how to use resources to meet schedules and goals
- Stay current on legal and regulatory issues and how these impact Empower's clients
What you will do
- Bachelor's degree in a related field or an equivalent combination of education and work experience
- 5+ years relevant work experience, or an equivalent combination of training and experience
- Previous management experience leading a client facing a service team
- Previous experience attracting, managing, retaining, and growing/developing staff
- Familiarity with employee benefits recordkeeping systems and processes
- Adept at Microsoft Office software programs
- Fluent English is required
- Ability to work overnight hours
- FINRA fingerprinting is required
