Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Required Qualifications
- 5+ years of combined experience across product management, vendor management, CX technology, or contact center operations.
- Demonstrated experience owning a product, capability, or platform end-to-end, including roadmap, adoption, and commercial enablement.
- Experience managing third-party vendors and cross-functional stakeholders.
- Experience partnering with IT, Finance, Procurement, Legal, Sales, and Operations in matrixed environments.
- Familiarity with CX technologies and contact center platforms (CCaaS, QM, WFM, agent assist, automation, analytics).
- Strong financial and business acumen, including comfort with license models, pricing structures, and ROI analysis.
- Strong written and verbal communication skills, with the ability to translate between technical, operational, and commercial audiences.
- Demonstrated ability to build enablement content, training materials, and structured documentation.
- Open to WFH/ Hybrid work set up and night shift
Responsibility Statements
- Owns the end-to-end product ownership and vendor relationship for one or more assigned CX technology products.
- Defines and maintains the internal product roadmap, translating operational needs, client input, and market signals into prioritized requirements.
- Manages day-to-day vendor performance, governance routines, and escalations to ensure SLAs, contractual obligations, and roadmap commitments are met.
- Builds and maintains sales enablement assets (playbooks, demo scripts, ROI calculators) and serves as the primary product SME for Sales and Solutioning.
- Drives operational adoption across delivery teams in partnership with Operations, Training, and Transformation, and monitors adoption and usage metrics.
- Validates vendor invoices, license entitlements, and usage against contracts, and partners with Finance on forecasting and spend transparency.
- Supports evaluation of new vendors and capabilities through RFIs, demos, pilots, and structured recommendations to leadership.
- Ensures vendor solutions comply with security, data privacy, and regulatory requirements, and escalates risks to vendor performance, stability, or scalability.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [Confidential Information]. You may also click here to access Conduent's ADAAA Accommodation Policy.
