About Us:
One team. A world of talent. #WeAreAms.
At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.
Take the next step in your career journey and discover our exciting opportunities.
The Role:
Are you ready to take charge and elevate our recruitment efforts and streamline our recruitment operations Let's talk! We would love to hear from you!
The Senior Manager will take responsibility for leading a single global or multiple regional administration teams that are part of the AMS Global Administration Centre of Excellence. They will monitor the teams delivery, ensuring that their performance is optimized and meets key performance metrics such as productive utilization, capacity x utilization, placement per admin FTE, and other contractual performance measures. The focus for this role is driving COE priorities, owning productivity metrics, continuous improvement, reporting analysis, compliance, and cost optimisation. They will act as a point of contact and escalation point for senior internal/external stakeholders, where required.
Key Accountabilities:
What you'll be doing:
Leadership
- Role model leadership for all people within Administration teams.
- Lead on-site and virtual team regular/ongoing performance, development, engagement, and wellbeing conversations.
- Develop and retain AMS talent for the future through robust hiring, by driving performance management and continuous development, and by creating an inclusive and engaging workplace culture.
- Empower line managers to lead their teams, ensuring the whole team knows what is expected of them, how they're performing, and have the knowledge and skills to be the best they can be at AMS.
Client
- Act as a main point of contact for internal and external stakeholders; where required, working with Client Services Team as well as other stakeholders to develop action plans to address any issues.
- Build successful relationships with Client Services Team, Implementation Team, and other internal functions to ensure effective partnership.
Innovation and Business Development
- Identify and pursue opportunities for process improvement, service enhancement, related strategic projects, and increasing the scope of the service within account.
- Support the growth of the Admin Center Of Excellence by driving the implementation of admin solutions for new clients.
- Support Client Services Team with the sales process for new business and subsequent implementation, applying technical knowledge to identify most effective and efficient service provision.
Operations, Compliance and Finance
- Work with the Head of Administration to develop account and team targets, budget, and SLAs (including effectiveness measures, timelines, quality, delivery of administration services, and customer satisfaction).
- Monitor the budget/SLAs/efficiency target achievement and highlight any failures or areas of concern to COE Leadership, account management teams, and GCSC Managers/Team leaders (as appropriate) to enable them to take action e.g., using a red flag mechanism to predict potential failures.
- Lead team in the delivery against targets, budget, SLAs, and contractually agreed service standards. Manage utilization and capacity effectively.
Skills & Experience:
You'll need to demonstrate:
- Proven experience in managing large-scale operations (90150 employees, including 24 managers and their team leaders) while overseeing 45+ accounts.
- Expertise in capacity utilization, cost optimization, and workforce planning.
- Ability to drive performance and delivery in a fast-paced environment.
- Hands-on leadership style; willing to engage directly in operational tasks.
- Strong problem-solving and optimization skills.
- Experience in Shared Services, Recruitment Administration, or BPO environments.
- Ability to empower line managers and ensure clarity in expectations and performance.
- Excellent stakeholder management and ability to build partnerships across internal and external teams.
- Skilled in process improvement, service enhancement, and strategic project implementation.
- Technical expertise to support new business sales and implementation.
- Adaptability and passion for continuous improvement and operational excellence.
Other:
Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.
Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.
We offer:
- Full training and support
- High value and challenging work
- A vibrant, diverse, and collaborative culture
- Flexible working
- A competitive reward and benefits package*
- The opportunity to embark on a recruitment career with one of the world's leading recruitment companies
*Details may vary slightly depending on your location, local labour law, etc.
Our culture of inclusion and belonging.
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [Confidential Information] or make a member of our Talent Acquisition team aware at any time.
