Senior Manager, Air Freight (Semicon Sector)

IN THIS ROLE YOU WILL:

• Orchestrate strategic sector priorities across multiple workstreams, markets, customers, or programs and ensure consistent GTOM-aligned execution
• Convert recurring customer, product, sector, or control tower issues into capability improvements, governance actions, and adoption plans
• Coordinate across senior stakeholders to align product promise, customer experience, commercial priorities, operations reality, and digital enablement
• Provide leadership visibility on performance trends, customer risks, capability gaps, and required interventions
• Build capability maturity by coaching managers, standardizing expectations, and reinforcing decision quality and escalation discipline
• Protect the defined Sectors scope: sector proposition and vertical playbooks sector customer needs and market signals sector activation with Growth and Customer Operations sector-specific product readiness feedback loop from service performance to proposition refinement
• Maintain clear boundary discipline: this role does not own direct sales ownership pricing decisions shipment execution carrier procurement generic product standards outside sector scope
• Use approved systems, dashboards, and source-of-truth reporting to support decisions and avoid local variants
• Contribute to the move from processing to coordination to orchestration by improving data quality, handoff clarity, and proactive risk visibility
• Manage any other tasks as assigned

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Bachelor/ Master degree or equivalent work experience
• At least 8 years of relevant work experience
• Able to work in a matrix organization with customer-focused mindset

We regret to inform that only shortlisted applicants will be contacted further by the hiring team. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.