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D&V Philippines

Senior Managed Services Operations Specialist (US)

8-10 Years
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  • Posted 16 hours ago
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Job Description

Work Setup & Schedule:

  • 5:00pm to 2:00am – Mondays to Friday or 8:00pm to 5:00am –Mondays to Fridays
  • 3 months onsite during probationary period then will transition to Hybrid setup with 1–2 days onsite per month or quarter.

What you'll be doing:

  • Manage the full sales-to-billing lifecycle, ensuring accurate setup of agreements, pricing, products, and billing schedules in ConnectWise PSA.
  • Coordinate with Business Directors and Delivery teams to validate project scope, financial structure, and invoicing readiness.
  • Prepare and issue recurring and project-based invoices accurately and on time.
  • Conduct billing quality assurance checks, including agreement, rate, and invoice validation prior to submission.
  • Resolve billing discrepancies and disputes in collaboration with Accounting and Finance teams.
  • Handle subcontractor onboarding, compliance documentation, and accounts payable processing.
  • Verify subcontractor rates, purchase orders, and contract alignment to ensure timely and accurate payments.
  • Process customer credits and credit memos while maintaining compliance with accounting policies and internal controls.
  • Maintain audit-ready billing, invoicing, and financial documentation.
  • Support synchronization between PSA, CRM, and financial systems to maintain accurate billing and product data.
  • Ensure consistency in product codes, pricing, agreements, and billing rules across platforms.
  • Maintain organized financial records and standardize filing structures across SharePoint, OneDrive, and Microsoft Teams.
  • Collaborate cross-functionally with Accounting, Finance, Sales, Delivery, and Managed Services teams to support revenue operations.
  • Identify billing process inefficiencies and contribute to process improvements, templates, and operational documentation.
  • Support automation and AI-driven workflows, including Microsoft Copilot, to improve billing efficiency, accuracy, and reporting.

What will make you a great fit:

  • 8–10 years of relevant experience in accounting, billing, or finance operations, preferably in recurring billing or service-based revenue environments.
  • Strong background in billing operations, invoicing, financial controls, and revenue-related processes.
  • Advanced Microsoft Excel skills, including pivot tables, lookups, reconciliations, data cleansing, and basic financial modeling.
  • Experience using PSA platforms, particularly ConnectWise PSA, with exposure to billing, agreements, products, and reporting.
  • Proficient in Microsoft 365 tools such as Excel, SharePoint, OneDrive, and Teams.
  • Strong attention to detail with a focus on financial accuracy, documentation integrity, and internal controls.
  • Excellent organizational and multitasking skills with the ability to manage multiple deadlines independently.
  • Strong written and verbal communication skills, with experience collaborating cross-functionally with Accounting, Finance, and Operations teams.
  • High level of integrity and professionalism in handling confidential financial and client information.
  • Preferred: Experience in technology services, managed services, or consulting environments with complex billing structures.
  • Preferred: Knowledge of CRM and PSA financial best practices, including pipeline forecasting and revenue data management.
  • Preferred: Experience with process automation or AI-enabled finance operations tools such as Power Automate or Microsoft Copilot.
  • Preferred: Experience managing contractual, financial, and audit-related documentation within SharePoint environments.

What D&V Philippines can offer you:

D&V Philippines is a place where you can build and grow your career because we invest in your training and development. You'll be a key player in our mission to deliver high-quality, cost-effective finance and accounting services for CFOs and professional services firms in Australia, Asia-Pacific, Europe, the United States, and the United Kingdom.

You'll also get to enjoy these perks on top of the essential employee benefits:

  • Competitive salary with non-taxable allowances
  • Health and wellness benefits
  • Vacation and sick leave credits
  • Yearly company and employee performance bonuses
  • Free meal during office days
  • Parent-friendly office
  • Training and certifications
  • CPD Training Assistance and PRC license renewal reimbursement
  • Year-round employee engagement activities

More Info

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About Company

Job ID: 147335181