Department: IT
Location: PHL Manila
Description
Position Title: Technical Analyst (Kantata)
Location: Taguig City, Metro Manila – 2 days per week onsite
Role Purpose
We are seeking an experienced Senior Kantata Technical Consultant to join our Global Applications team. The role will be responsible for the design, development, configuration, support and continuous improvement of Salesforce and Kantata, NCC Group's core CRM and Professional Services Automation platforms.
The successful candidate will combine Salesforce platform expertise with strong knowledge of Kantata operations, including project management, resource forecasting, utilisation, time capture and project financials. They will work closely with stakeholders across Global Operations, Finance, Sales and Professional Services to deliver scalable solutions that enhance business performance and operational efficiency.
This role will play a key part in both strategic transformation initiatives and ongoing service improvement, ensuring solutions are delivered in line with established development, change and release processes.
Key Responsibilities
Summary
Platform Ownership- Act as a senior technical specialist for Kantata.
- Recommend and implement platform improvements, automation and process efficiencies.
- Ensure platform stability, scalability, security and performance.
- Support application roadmaps and strategic platform direction.
Solution Design & Delivery- Design, develop and maintain Kantata solutions.
- Design solutions supporting PSA processes including:
- Resource management
- Project planning
- Capacity forecasting
- Timesheets
- Project financials
- Revenue recognition
- Participate in architecture reviews and technical design sessions.
Stakeholder Management- Partner with business stakeholders to understand requirements and translate them into technical solutions.
- Provide technical leadership during workshops and discovery sessions.
- Communicate solution options, risks and recommendations to both technical and non-technical audiences.
Release & Change Management- Manage deployments
- Ensure adherence to change control and release management processes.
- Support testing, defect resolution and production deployments.
Integration & Data Management- Support integrations between Salesforce, Kantata, Workday, MuleSoft and other enterprise applications.
- Maintain technical documentation, data flows and system diagrams.
- Ensure data integrity and governance standards are maintained.
Support & Continuous Improvement- Troubleshoot complex platform issues.
- Mentor junior team members and share best practices.
- Identify opportunities to improve business processes through automation and simplification.
- Contribute to platform governance and technical standards.
Skills, Knowledge & Expertise
What we are looking for in you
Minimum Requirements:
- Bachelors or Master's Degree in Computer Science, Information Technology or equivalent.
- Extensive experience in Kantata configuration (projects, resource tracking, forecasting)
- Experience supporting PSA processes including resource scheduling, utilisation tracking and project delivery.
- Experience designing and supporting integrations between enterprise systems.
- Experience working within Agile development environments.
- Strong stakeholder management and communication skills.
- Experience working with global teams and distributed stakeholders.
- Salesforce Administrator Certification.
- PSA domain expertise (resource planning, utilisation and project financials)
- Custom Development of Flows.
- Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints.
Desirable - Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud an advantage.
- Previous project experience with interfaces between multiple systems.
- Ideally experienced using change sets and deployment tools such as Gearset.
- Experience in the technology sector, even better in the professional services world is desirable.
- In depth understanding of the underlying processes that business systems support in a production environment.
Ways of working
· Focusing on Clients and Customers.
· Working as One NCC.
· Always Learning.
· Being Inclusive and Respectful.
· Delivering Brilliantly.
Our company
At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.
Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.
Come join us
Job Benefits
What do we offer in return
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
· Transportation and rice allowances
· Night differential, overtime pay and holiday pay
· 13th‑month pay and performance‑based bonus plan
· Day‑1 HMO healthcare coverage for you and dependents
· Outpatient medicine reimbursement
· Group life insurance, accidental death & disability cover
· Employee Assistance Program (EAP) with 24/7 confidential counselling
· Generous vacation and sick leave, available from Day 1
· Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
· Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
So, what's next
If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [Confidential Information]
We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
If you do not want us to retain your details, you can utilise the Manage Your Data tool provided by Pinpoint or contact us directly at: [HIDDEN TEXT]. All personal data is held in accordance with the NCC Group Privacy Notice.
We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.
