Senior IT Operations Engineer

Application Support Engineer – AWS & Automation

Employment Type: Full-Time

Location: Philippines – Local Employment Only

Experience Level: Mid-Level | 3–5 Years

Work Arrangement: Hybrid

Shift: Night Shift

About the Role

We are looking for an Application Support Engineer – AWS & Automation to join our technology team and play a critical role in supporting business-critical applications, cloud environments, and automated processing workflows.

This role combines application support, AWS cloud operations, automation, scripting, incident management, and project delivery. You will be responsible for maintaining the reliability and availability of core applications, troubleshooting complex technical issues, supporting nightly processing cycles, and improving automated workflows.

The ideal candidate has hands-on experience with AWS, automation/batch workflows, PowerShell, Windows environments, networking, and Tier 2+ technical support. Experience with LifePRO and EAS is not required, as training will be provided. However, hands-on experience with Automation Engine and AWS is highly preferred.

This is an excellent opportunity for a technical professional who enjoys solving complex problems, working across infrastructure and applications, and taking ownership of issues from initial investigation through resolution and root cause analysis.

Key Responsibilities

Application & Systems Support

• Provide technical support, configuration, troubleshooting, and ongoing maintenance for core business applications, including Automation Engine, LifePRO, and EAS.
• Investigate and resolve application, system, and processing issues, escalating to appropriate teams or vendors when necessary.
• Provide Tier 2+ technical support for complex incidents that cannot be resolved at the service desk level.
• Collaborate with business stakeholders, IT teams, application owners, infrastructure teams, and external vendors to resolve technical issues efficiently.
• Develop a strong understanding of application dependencies, system integrations, processing schedules, and operational requirements.
• Learn and support LifePRO and EAS as part of the onboarding and knowledge-development process; prior experience with these applications is not required.

AWS Cloud Operations

• Support applications and workloads running in AWS cloud environments.
• Perform hands-on administration and troubleshooting using core AWS services, including:
• Amazon EC2
• Amazon S3
• Amazon CloudWatch
• Monitor system health, application performance, logs, and operational events.
• Troubleshoot AWS-related incidents and coordinate remediation activities.
• Support cloud infrastructure changes while following established security, configuration, and change-management practices.
• Where applicable, work with AWS automation services such as Lambda, Step Functions, and Systems Manager.

Automation & Batch Processing

• Design, configure, modify, and troubleshoot moderately complex automation workflows and batch processes.
• Develop and maintain workflow schedules, dependencies, processing sequences, and error-handling mechanisms.
• Analyze failed or delayed processing jobs and determine appropriate corrective actions.
• Modify existing workflows and build new workflows based on business and technical requirements.
• Support nightly processing cycles, including after-hours incident response and resolution when required.
• Identify opportunities to improve automation, reliability, operational efficiency, and processing performance.

PowerShell & Systems Administration

• Use PowerShell to troubleshoot, modify, and automate operational tasks.
• Develop simple PowerShell scripts from scratch and enhance existing scripts as needed.
• Support Windows server and workstation environments.
• Assist with patch management activities for Windows servers and/or workstations.
• Work with patch-management platforms such as Microsoft Intune, NinjaOne, or AWS Systems Manager, although experience with these specific tools is not required.
• Troubleshoot issues involving Active Directory, Group Policy, user access, permissions, and system configurations.

Incident Management & Root Cause Analysis

• Take ownership of technical incidents from investigation through resolution.
• Perform detailed troubleshooting and identify the underlying root cause of system and application incidents.
• Develop and implement appropriate remediation and preventive measures.
• Lead or facilitate Root Cause Analysis (RCA) meetings with minimal assistance.
• Document incident findings, corrective actions, and recommendations for continual improvement.
• Identify recurring issues and recommend solutions to improve system stability and reduce future incidents.

Security & Infrastructure Support

• Apply working knowledge of network security, application security, and file-share permissions when troubleshooting and supporting applications.
• Work with IT and security teams to address technical risks and operational issues.
• Assist with vulnerability remediation for workstations and servers when required.
• Follow established security, configuration, access-control, and change-management standards.

Project & Application Delivery

• Participate in the full project lifecycle, including requirements gathering, design, development, testing, implementation, and post-implementation support.
• Gather and document system and business requirements in collaboration with stakeholders.
• Support functional, technical, integration, and user acceptance testing.
• Contribute to project plans, implementation schedules, timelines, and technical documentation.
• Coordinate application changes and deployments with relevant stakeholders.
• Ensure changes are properly reviewed, approved, documented, tested, and implemented in accordance with established configuration and change-management policies.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field, or equivalent relevant experience.
• 3–5 years of experience in application support, systems administration, cloud operations, infrastructure support, technical support, or a related IT role.
• Hands-on experience with AWS, particularly:
• EC2
• S3
• CloudWatch
• Strong understanding of automation and batch workflow configuration, including scheduling, job dependencies, workflow sequencing, and error handling.
• Ability to modify existing automation workflows and develop new workflows of moderate complexity.
• Working knowledge of PowerShell scripting, including the ability to troubleshoot and modify existing scripts and create simple scripts from scratch.
• Experience with Windows server and/or workstation patch management.
• Solid understanding of Active Directory, Group Policy, permissions, and core systems/networking concepts.
• Experience providing Tier 2 or higher technical support and troubleshooting complex technical issues.
• Experience with incident management and root cause analysis.
• Ability to work collaboratively with business users, technical teams, and third-party vendors.
• Strong analytical, troubleshooting, problem-solving, communication, and documentation skills.
• Ability to work independently, prioritize competing technical issues, and take ownership of problems through resolution.
• Willingness and ability to provide nightly cycle and after-hours support when required.

Preferred / Nice-to-Have Qualifications

Candidates with any of the following experience will have an advantage:

• Datadog monitoring, including creating dashboards, alerts, and log-based monitors for AWS workloads.
• AWS automation services such as Lambda, Step Functions, or Systems Manager.
• Vulnerability management and remediation for servers or workstations.
• Experience supporting or deploying CI/CD pipelines.
• Jira administration or experience performing Jira configuration/administrative tasks.
• Experience with Automation Engine.
• Experience in insurance, financial services, or other environments with business-critical batch processing.
• Experience supporting enterprise applications with scheduled or overnight processing cycles.

Certifications

The following certifications are preferred:

• AWS Certified Cloud Practitioner
• AWS Certified Solutions Architect
• ITIL 4 Certification

Equivalent hands-on experience will also be considered.

Core Competencies

We are looking for someone who demonstrates:

• Technical troubleshooting and analytical thinking
• Strong problem-solving skills
• Ownership and accountability
• Self-motivation and initiative
• Effective communication
• Cross-functional collaboration
• Leadership and incident ownership
• Attention to detail
• Ability to work under pressure
• Continuous improvement mindset

What You'll Get to Work On

In this role, you will have the opportunity to work across multiple areas of modern IT operations, including AWS cloud computing, application support, automation, PowerShell, Windows systems, monitoring, incident management, and enterprise application delivery.

You will also have the opportunity to expand your application knowledge through on-the-job training in LifePRO and EAS, while developing deeper expertise in cloud operations and automation.

If you are a hands-on technical professional who enjoys troubleshooting complex issues, improving automated processes, and working across application and infrastructure environments, this role offers an opportunity to make a direct impact on the reliability and efficiency of critical business systems.

Apply Now

This opportunity is open to candidates who are legally eligible for local employment in the Philippines.