Senior Infrastructure Administrator

Education and Work Experience

•Hands-on experience deploying and administering enterprise observability platforms, including server/agent deployment, integrations, log management, dashboards, monitors, and alerts; experience with Datadog is a plus.

•Hands-on experience administering enterprise Agile/DevOps platforms, including user, project, and pipeline management; experience with Azure DevOps and familiarity with Agile and CI/CD practices are preferred.

•Hands-on experience providing third-level technical support in enterprise IT operations, including incident, problem, and change management aligned with ITIL practices and SLA-driven environments.

Technical Knowledge

•Strong coding ability in Python, PowerShell, and Bash, with Visual Studio Code as the primary IDE.

•Familiarity with AI coding agents (e.g., GitHub Copilot) and concepts such as system prompts and retrieval-augmented generation (RAG).

•Practical experience deploying serverless automations on cloud platforms (e.g., Azure Functions or AWS Lambda), with Azure experience preferred.

•Solid server administration expertise across Windows and Linux environments, including agent installation, configuration, and troubleshooting.

•Working knowledge of networking fundamentals to support SaaS agent deployment and on-premises components across enterprise network boundaries.

•Ability to quickly learn and administer additional SaaS platforms (e.g., GitHub, Flexera) as the portfolio expands.

•Cloud literacy with hands-on experience in Microsoft Azure; AWS experience is a plus.

Soft Skills

•Exceptional written and verbal communication skills, with the ability to translate vendor updates into clear internal briefings and presentations.

•Strong coaching capability to guide users and power users on platform standards, best practices, and data handling.

•Strong coordination and stakeholder management skills to engage with internal teams and external vendors.

•Self-motivated and able to work independently while leading communities of practice and driving automation initiatives.

Tools/Software

•Experience with enterprise observability platforms (e.g., Datadog).

•Experience with Agile/DevOps platforms (e.g., Azure DevOps).

•Familiarity with SaaS platforms such as GitHub and Flexera.

•Experience with IT Service Management platforms (e.g., ServiceNow).

•Proficiency in development tools such as Visual Studio Code.

Certification

•Relevant cloud certifications (e.g., Microsoft Certified: Azure Administrator Associate) are a plus.

•ITIL certification or equivalent is highly desirable.