Senior ICT Supply Chain Operations Analyst (B2B AU Telco)

Discover your 100% YOU with MicroSourcing!

Position: Senior ICT Supply Chain Operations Analyst (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Day shift

Be a part of something big at MicroSourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talentcreating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Job Summary

This role manages end-to-end procurement and delivery processes, including raising and processing Purchase Orders (POs) for Buy to Consume and Buy to Sell scenarios in SAP.

Responsibilities include processing POs via vendor portals (Cisco, HPE, Akamai), tracking deliveries, managing back orders, and providing accurate ETAs.

The role ensures timely Goods Receipting (GRN), oversees Return Material Authorization (RMA) and warehouse coordination, and produces key reports such as back order and COE. Additional duties include expediting vendor deliveries, resolving aged transactions and parked invoices, troubleshooting system issues, and maintaining proactive communication to meet SLAs and ensure operational efficiency.

Your Role:

As a Senior ICT Supply Chain Operations Analyst, you will:

• Contribute as part of the MNS Procurement Team
• Raising associated Purchase Orders (POs) for both scenarios of Buy to Consume and Buy to Sell and managing PO approvals.
• Processing purchase orders on direct vendor portal using below vendor portals :

- Cisco

- HPE

- Akamai

• Tracking associated order delivery including managing and communicating delivery ETAs, items on back order
• Accurate Good Receipting Notice (GRN) processing of POs as items or services are delivered in part or in full.
• Managing end-to-end RMA process including Return Material Authorisations (RMA) .
• Producing concise business reports including back order report.
• Expediting delivery with vendors.
• Proactively ensuring transaction processing meets business demands and exceeds agreed SLAs
• Addressing aged transactions that need to be closed out- short closing POs
• Troubleshooting system or process-related issues
• Resolve any parked invoices with the broader business and accounts payable.
• Provide accurate ETAs to the business and end customer
• Warehouse management as part of the RMA process

What You Need:

Non-negotiables:

• 35 years of experience in procurement, order fulfilment, or supply chain operations within Managed Network Services environments.
• Hands-on experience with vendor portals such as Cisco, HPE, and Akamai.
• Strong understanding of Purchase Order (PO) lifecycle, Goods Receipting (GRN), and Return Material Authorisation (RMA) processes.
• Experience in managing SLAs, back orders, and expediting deliveries with vendors.
• Familiarity with ERP systems and troubleshooting transactional or process-related issues.

Preferred skills/expertise:

• Excellent communication and stakeholder management skills.
• Strong analytical and reporting abilities (e.g., back order reports).
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work under pressure and meet tight deadlines.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

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