Discover your 100% YOU with MicroSourcing!
Position
: Senior MNS Quoting Specialist (B2B AU Telco)
Location
: BGC, Taguig
Work setup & shift:
Onsite | Dayshift
Be a part of something big at Microsourcing!
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Your Role
Lead and oversee three critical functions within ICT service delivery and quoting operations: Managed Network Services (MNS) Quoting, Procurement and Operations. This role ensures seamless coordination across order processing, operational support, and quoting activities to deliver exceptional customer experience and operational efficiency.
As a Senior MNS Quoting Specialist, You Will
Quoting & Commercial Support
- Prepare accurate and timely quotes for managed network services
- Experience working with quoting hardware, maintenance, software and subscription
- Work with sales and product teams to validate pricing and requirements
- Ensure compliance with pricing and commercial frameworks
- Working with vendors and OEM to deal register opportunities.
- Act as the primary escalation point for complex, high-value, or time-critical quoting and requests that fall outside standard parameters.
Customer Renewals Management
- Proactively managing the end-to-end renewal lifecycle for existing ICT contracts, ensuring timely re-quoting ahead of contract expiry
- Coordinating with Account Managers to present competitive renewal offers that retain and grow customer revenue
- Tracking renewal pipelines and maintaining accurate status updates across all in-flight renewals
Order & Contract Management
- Support sales order creation and contract administration
- Maintain accurate records in SAP or equivalent systems
Operational Support
- Manage incoming requests via workflow management tickets
- Ensure SLA adherence and timely completion of tasks
- Assist in resolving operational escalations
Stakeholder Engagement
- Collaborate with internal teams, vendors and customers
- Provide updates and maintain strong communication channels
- Identify and escalate non-standard pricing, margin risk, or contractual exceptions through the appropriate approval channels
Continuous Improvement
- Identify process improvements and efficiencies
- Support automation and best practice initiatives
What You Need
Experience:
- 5+ years in ICT quoting, procurement or service delivery
- Experience working with quoting vendors like Cisco ,HPE etc.
- Experience with order management
- SAP and salesforce experience desirable
Skills
- Strong analytical and problem-solving skills
- Attention to detail and accuracy
- Effective communication and stakeholder management
- Ability to manage multiple tasks and deadlines
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent.
We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
