Senior Human Resources Specialist

About Us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What we're looking for:

We're seeking a detail-driven and systems-focused Senior HR Operations Specialist to join our APAC HR Operations team. In this role, you will own and optimize core HR workflows across our HRIS (BambooHR), including employee lifecycle management, leave of absence administration, and employee self-service support. You'll also drive automation and operational improvements that make our People programs more scalable as we continue to grow.

This role is ideal for someone who understands how HR systems, processes, and data connectand is excited to lead structured enhancements across all three.

What you'll accomplish:

• Lead end-to-end processing of employee lifecycle movements in the HRIS and partnering tools (e.g., promotions, transfers, exits, rehires) ensuring alignment with Payroll, IT, and Compliance stakeholders.
• Oversee timekeeping and PTO workflows, including policy configuration in partnership with HRBPs, issue resolution, and timely reporting for Finance and HR teams.
• Drive process improvement and automation projects to streamline operations, reduce manual effort, and enhance self-service capabilities.
• Develop and maintain documentation and SOPs for HR systems and processes, ensuring audit readiness and consistency across HR operations.
• Manage and maintain HRIS data accuracy by conducting regular audits and implementing controls across employee records, compensation, job changes, and reporting structures in BambooHR.

Year 1 Deliverables:

• CHIEF (Jira ticketing system) fully implemented and operational across all regions with clear ROI measurement
• Merit & incentive cycles executed efficiently with improved automation and transparency
• Data governance framework established, including regular audits and automated controls within BambooHR
• Comprehensive SOP library built in Confluence to enable self-service and knowledge sharing
• Roadmap delivered for increased automation and AI-assisted workflows to reduce manual effort and elevate employee experience.

About You:

• You have 45 years of experience in HR Operations, Shared Services, or People Systems, preferably in a high-growth or regional setup
• Detail-oriented and systems-focused, with a strong eye for data accuracy and workflow integrity
• Proactive problem-solver who takes ownership of processes and continuously seeks improvement
• Collaborative and clear communicator, able to work across teams and explain technical concepts simply
• Cross-functional collaborator can align priorities across HR, IT, Payroll, and Compliance teams to ensure seamless execution of complex workflows and projects
• Adaptable and resilient operator who thrives in ambiguity, navigates change with composure, and brings structure to volatile or evolving environments

Bonus Points:

• Experience supporting teams across APAC (especially Philippines and Malaysia)
• Track record of automating BambooHR processes or integrating third-party systems
• Familiarity with SLA-based reporting dashboards and ticket optimization
• Love for improving workflowsespecially when no one asks

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!