Senior Human Resources Manager

Senior HR Manager ( Hybrid | FREE AI Certification)

Cebu City | Hybrid (IT Park) | Day Shift (5:00 AM – 2:00 PM)

Reports to: The President for Philippines Operations

You sit at the heart of GoTeam's people strategy — ensuring every employee experience, policy, and process reflects who we are. This role combines strategic HR leadership with hands-on execution, making it ideal for someone who can shape culture, champion compliance, and use data to drive decisions. This is not a traditional HR generalist role. You will be trusted to build scalable systems, resolve complex people matters, and partner with leadership to reduce attrition, develop talent, and sustain a Great Place to Work® culture.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• Educational Foundation: Bachelor's degree in Human Resources, Psychology, or Business Administration (Master's degree or MBA preferred).
• Deep HR Experience: At least 5 years of experience as an HR Manager, with a total of 6–8 years of progressive HR experience — ideally in a BPO, tech-enabled, or outsourcing environment.
• Legal Know-How: Solid knowledge of Philippine Labor Law (DOLE regulations, Labor Code) and exposure to international employment standards.
• Full-Lifecycle Expertise: Proven track record managing employee relations, performance management, compliance, and benefits end-to-end.
• Tech Proficiency: Hands-on experience with HRIS platforms (e.g., Sprout HR, BambooHR, Workday, or SAP SuccessFactors) and HR analytics tools.
• People-First Mindset: Demonstrated ability to build trust across levels, mediate conflict, and handle sensitive matters with discretion and empathy.

STRONG SIGNALS

• Data-Driven: Advanced Excel, Power BI, or Tableau experience for building HR dashboards and workforce reports.
• Future-Ready: AI or HR tech certifications — including self-directed learning via Coursera, LinkedIn Learning, or similar platforms.
• Process Mastery: Lean / Six Sigma certification or experience building scalable HR systems from scratch.
• Certified HR Professional: SHRM-CP / SHRM-SCP, PHRi, or CHRP (or equivalent local HR certification).
• Retention Impact: Demonstrated success in reducing attrition and improving employee engagement scores through structured programs.

RESPONSIBILITY PILLARS

Employee Relations & Conflict Resolution You protect GoTeam's culture by ensuring fair, consistent, and people-centered HR practices.

• Policy Governance: Review, implement, and monitor compliance with all company policies, ensuring alignment with organizational values.
• Investigations: Conduct thorough investigations into employee concerns — interviewing parties, reviewing documents, and consulting stakeholders.
• Conflict Mediation: Facilitate structured resolution sessions between employees or between employees and management.
• Discipline Management: Manage the full disciplinary process, including the issuance of notices, warnings, suspensions, and terminations.
• Exit Intelligence: Conduct exit interviews and translate insights into actionable retention recommendations.

Performance Management: You ensure every employee has clear expectations and meaningful feedback.

• Review Oversight: Ensure timely completion of quarterly performance reviews by all department heads and coaches.
• Escalation Handling: Address employee appeals on evaluations or inconsistent feedback with fairness and documentation.
• Continuous Improvement: Identify trends in performance data and drive upgrades to GoTeam's performance management framework.

Compliance & Legal Affairs You keep GoTeam legally sound and ahead of regulatory change.

• Labor Law Compliance: Monitor adherence to Philippine labor laws, DOLE regulations, and applicable international employment standards.
• Audits: Conduct regular audits of workplace practices, employment records, and HR documentation.
• Legal Case Management: Handle employment-related legal matters, including harassment, discrimination, and labor dispute cases.
• Policy Consistency: Ensure uniform application of HR policies across all departments and locations.

Benefits Administration: You manage a competitive benefits program that attracts and retains top talent.

• Provider Management: Maintain relationships with HMO providers, insurance carriers, and third-party administrators.
• Benchmarking: Conduct annual reviews to ensure GoTeam's benefits package remains market-competitive.
• Process Efficiency: Streamline enrollment and administration workflows for accessibility and speed.

HR Metrics & Analytics You translate people data into leadership decisions.

• Dashboard Reporting: Track and analyze HR metrics — headcount, attrition, time-to-hire, engagement — and deliver timely reports to leadership.
• Workforce Insights: Identify trends and recommend targeted HR interventions based on data.

Policy, Documentation & HR Process Governance You build the systems that keep GoTeam's HR engine running smoothly.

• Policy Development: Create and maintain HR policies, SOPs, and process frameworks aligned with legal requirements and GoTeam's values.
• Continuous Review: Regularly update documentation to ensure policies remain clear, relevant, and enforceable.

Team Leadership & Development You build a high-performing HR team aligned with GoTeam's mission.

• Goal Setting: Set clear expectations, priorities, and performance standards for the HR team.
• Culture Building: Foster a collaborative, psychologically safe team environment rooted in continuous learning.
• Mentorship: Coach and develop junior HR team members in their professional growth.

Attrition Reduction & Retention Strategy: You make GoTeam a place people choose to stay.

• Turnover Analysis: Conduct regular reviews of attrition data, exit interviews, and engagement surveys to identify root causes.
• Retention Programs: Design and implement programs covering career development, recognition, and employee engagement.
• Escalation Resolution: Lead cross-functional investigation and resolution of escalated employee complaints, documenting all outcomes.

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

• Values: We believe in empowering our team members with growth, stability, and purpose — building careers, not just filling roles.
• Benefits: Industry-leading HMO with dependent coverage, ₱1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.
• Giving back: Through GoTeam Cares, we create opportunities for our people to contribute meaningfully to Filipino communities.

GOTEAM IS AN AI-DRIVEN ORGANIZATION

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery. At GoTeam, the entire internal team is supported by a public commitment to AI, including:

• Educating 100,000 Filipinos on AI
• The GoTeam Founder, Matt Kesby's book Untangling AI and two associated businesses: Multiplai.tech and aicoaches.com
• Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward — everyone will be EXPECTED to implement AI. You will have unlimited support to drive AI implementations inside the business.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 paid time-off credits
• 5 service incentive leave (SIL) days after your first work anniversary
• Salary loan access (post-regularization)
• ₱200/day onsite allowance (if applicable to the role)
• Employee discounts and company raffles
• Welcome gift on Day 1
• Opportunity to win a trip to Bali through the company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click Apply

When you click Apply, you'll be taken to Multiplai Interview Room. Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works for you.

What you'll need:

• Stable internet connection
• Desktop or laptop
• Headset

You'll answer interview questions at your own pace — no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with the next steps.

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