Senior HR Service Desk System Administrator (ServiceNow HRSD)

Senior HR Service Desk System Administrator (ServiceNow HRSD)

We are looking for an experienced Senior HR Service Desk System Administrator to support and enhance a ServiceNow HR Service Delivery (HRSD) environment. The ideal candidate will have strong ServiceNow administration and development expertise, with experience translating HR business requirements into scalable platform solutions.

Key Responsibilities

• Configure and maintain ServiceNow HRSD solutions, service catalogs, record producers, and workflows.
• Develop and customize solutions using Business Rules, Client Scripts, Script Includes, and JavaScript.
• Configure HRSD components such as Lifecycle Events, HR Criteria, and User Criteria.
• Manage platform security, ACLs, roles, and user access controls.
• Build reports, dashboards, and workflow automations using Flow Designer.
• Support integrations using REST and SOAP APIs.
• Coordinate deployments across Dev, Test, and Production environments.

Required Skills

ServiceNow HR Service Delivery (HRSD)

ServiceNow Administration & Configuration

JavaScript, Glide API, Business Rules, Client Scripts

Flow Designer & Workflow Automation

ACLs, Role-Based Access Control (RBAC)

REST/SOAP Integrations

Service Catalog & Record Producers

Reporting & Dashboards

Preferred Skills

• Employee Document Management
• Service Portal Development
• HTML, CSS, Widgets
• ITSM or CSM experience

Experience

• 3 to 5 years of ServiceNow platform experience.

Certifications

• ServiceNow Certified System Administrator (CSA) - Mandatory
• CIS-HRSD certification is a plus.