Influence Leaders. Strengthen Workforces. Shape Better Business Outcomes.
High-performing operations need HR leaders who understand both people and business. As a Senior HR Business Partner, you'll apply HRBP experience to advise BPO leaders, resolve complex employee matters, strengthen workforce planning, and improve engagement, retention, and performance. Your ability to influence stakeholders and translate people challenges into strategic action will help shape stronger teams and business outcomes. Advance with Emapta-an award-winning global organization offering experienced HR professionals career stability, continuous development, broader exposure, and room to expand their impact.
Snapshot
Employment Type: Full-time
Work Setup: Onsite, Makati/Alabang
Shift: Mid Shift, Weekends Off
Benefits
- Competitive Salary Package
- Prime office location in Makati/Alabang (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related discipline
- Minimum 5 years of solid HR Business Partner experience
- Proven HR Business Partner experience within the BPO industry is required
- Demonstrated end-to-end employee and labor relations experience, including DOLE cases, administrative hearings, employee discipline, grievance handling, investigations, and case resolution
- Strong experience in employee relations, employee engagement, performance management, and retention initiatives
- Strong knowledge of the Philippine Labor Code, DOLE regulations, HR policies, performance management, and HR best practices
- Proven ability to advise business and operational leaders and deliver strategic HR and workforce initiatives
- Experience supporting organizational change, business transformation, workforce planning, and succession planning
- Strong stakeholder management, communication, coaching, consultation, conflict resolution, and influencing skills
- Strong organizational and problem-solving capabilities, with the ability to manage multiple priorities in a fast-moving BPO environment
- Willing to work onsite across Makati and Alabang; candidates from Cavite, Laguna, or South Metro Manila are encouraged to apply
Responsibilities
Business Partnership
- Build strong, trusted relationships with stakeholders by being responsive, prompt, and collaborative.
- Provide HR policy guidance, interpretation, and consult with management as needed.
- Analyze HR trends and metrics to develop sound solutions, programs, and policies.
- Advise on business unit structures, workforce planning, and succession planning.
- Assess and anticipate HR-related needs of clients and employees.
Employee Relations, Engagement, and Retention
- Address employee concerns promptly with appropriate feedback and resolution.
- Foster positive work relationships, morale, productivity, and retention.
- Initiate and drive employee engagement activities, rewards, and recognition.
- Conduct regular employee touchpoints (1-on-1s, small group meetings, FGDs) and provide reports with insights and action items.
- Conduct exit interviews and submit reports to the Immediate Superior and Business Unit Head.
Performance Management
- Facilitate probationary and annual performance reviews.
- Oversee employee movements, including status changes, promotions, merit increases, and salary reviews.
- Provide performance management guidance through coaching, counseling, and Performance Improvement Plans (PIP).
Career Management and Learning & Development
- Facilitate career development discussions with employees.
- Identify and develop future leaders through training initiatives.
- Determine and address business unit and individual training needs in collaboration with L&D.
- Monitor and evaluate training program success, ensuring objectives are met.
Employee Discipline
- Ensure compliance with labor laws, minimizing legal risks.
- Consult HR Leaders on disciplinary actions and enforce company policies, including the Code of Conduct.
- Conduct learning sessions or roadshows on discipline management.
- Manage and resolve complex disciplinary issues through thorough investigations.
Compliance and Occupational Safety & Health (with Facilities & Admin)
- Implement, maintain, and inspect workplace health and safety standards.
- Provide safety management, advice, monitoring, and reporting.
- Engage employees in workplace safety programs and training.
- Ensure compliance with government regulations (DOLE, PEZA, BOI, etc.).
Other Responsibilities
- Perform tasks assigned by the Company as required.
- Comply with instructions from authorized Company representatives.
- Carry out administrative and non-administrative duties as assigned.
Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.
Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.
At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.
We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach, CEO
#EmaptaEra
