Turn Labor Relations Expertise Into Strategic Business Influence
Strong HR leadership shows when situations become complex. Bring your BPO HR Business Partner experience into a senior role where you'll lead sensitive labor relations matters, manage DOLE cases, conduct investigations and administrative hearings, and guide employee discipline through fair, compliant resolution. Beyond case management, you'll influence leaders across performance, engagement, retention, and workforce strategy. Grow that impact with Emapta-an award-winning global organization offering experienced HR professionals continuous development, long-term career stability, broader responsibility, and opportunities to shape workplace experiences at scale.
Role Snapshot
- Employment Type: Full-time
- Shift: Day Shift, Weekends Off
- Work Setup: Onsite, Makati/Ortigas
Benefits
- Competitive Salary Package
- Prime office location in Makati and Ortigas (Easy access to MRT stations, restaurants, and banks)
- HMO coverage with free dependent upon regularization
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field, or equivalent professional experience
- Minimum 5 years of HR Business Partner experience, including required BPO HRBP experience
- Proven end-to-end labor and employee relations experience covering DOLE cases, administrative hearings, investigations, grievances, employee discipline, documentation, recommendations, resolution, and case closure
- Strong knowledge of Philippine labor laws, DOLE regulations, due process, HR policies, employee discipline, and compliance
- Solid experience in employee relations, engagement, performance management, retention, stakeholder partnership, and advising leaders on complex workforce issues
- Background in workforce planning, talent and succession management, organizational development, change initiatives, HR projects, and people programs
- Strong analytical, communication, coaching, consultation, conflict resolution, influencing, and relationship-building skills
- Strong case management and documentation skills, with high standards of confidentiality, fairness, integrity, and professional judgment
- Highly organized and adaptable, with the ability to manage multiple sensitive cases, stakeholders, deadlines, and priorities
- Willing to work onsite in Makati or Ortigas
Key Responsibilities
Business Partnership
- Build strong stakeholder relationships through responsive and collaborative HR support
- Provide HR policy guidance, interpretation, and consultation to business leaders
- Analyze HR metrics and trends to recommend people strategies and process improvements
- Advise management on workforce planning, organizational structure, succession planning, and emerging HR needs
Employee Relations, Engagement, and Retention
- Resolve employee concerns through fair, timely, and well-documented case management
- Promote positive employee relations, engagement, productivity, and retention initiatives
- Lead employee engagement, rewards, recognition, and culture-building programs
- Conduct one-on-one meetings, focus group discussions (FGDs), employee touchpoints, and exit interviews, then prepare reports with actionable recommendations
Performance Management
- Facilitate probationary and annual performance review processes
- Manage employee movements, including promotions, salary reviews, merit increases, and status changes
- Guide leaders and employees through coaching, counseling, and Performance Improvement Plans (PIPs)
Career Management and Learning & Development
- Support career development and succession planning initiatives
- Identify high-potential employees and recommend leadership development opportunities
- Partner with Learning and Development to assess training needs and evaluate program effectiveness
Employee Discipline and Labor Relations
- Ensure compliance with Philippine labor laws, company policies, and the Code of Conduct
- Advise HR leaders and managers on disciplinary actions and employee relations matters
- Conduct disciplinary learning sessions and awareness programs
- Investigate, manage, and resolve employee disciplinary cases while minimizing legal and employee relations risks
Compliance and Occupational Safety & Health
- Support workplace health and safety programs with Facilities and Administration
- Monitor workplace safety standards, reporting, employee awareness, and compliance activities
- Ensure compliance with government regulations, including DOLE, PEZA, and BOI requirements
Other Responsibilities
- Perform other administrative and HR-related duties as assigned
- Comply with company policies and instructions from authorized representatives
Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.
Be part of a team that showcases Filipino excellence to the world. With over 30 offices across 11 countries and 1,200+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.
At Emapta, you're not just joining a company-you're becoming part of a thriving community of 12,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.
We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach, CEO
#EmaptaEra
