REQ14994 Senior Host, Business Development (Open)
Position Summary
The Senior Host, Business Development is responsible to carry out all daily Signature Counter operations and Signature gaming floor hosting services. She / He acts as a front-line sales and customer service ambassador to ensure a high standard of guest relations is provided to all premium patrons in accordance with established service standards. Constantly strive to delight our guests; exceed their expectations through gracious, enthusiastic, and personalized service.
Primary Responsibilities
- Locate, identify, and develop new/existing premium players
- Cultivates relationship with existing players and increase loyalty by serving as a personal contact to premium players to ensure excellent customer service
- Stations at designated areas to maintain excellent service and contribute to guest satisfaction by greeting all patrons and provide proactive service by anticipating and meeting their needs
- Maintains full understanding and cross selling of all casino products, promotions, and resort facilities
- Participates and assist in all casino events and promotions which are targeted to premium guests
- Maintains and growth accurate database for management's information and evaluation
- Achieves client's quotas / targets / goals as assigned by the Company
- Assists premium members with all membership related transactions, enquiries, comps redemption and transport / accommodation / dining / show reservations.
- Always maintains strict confidentiality of customer information.
Qualifications
I. Experience
- Proven experience in VIP Services and/or Premium player fields
- Experience in gaming marketing field and relevant experience in event and promotion field is an advantage
- Knowledge in Philippines casino business model is an advantage
- At least one-year experience in sales or customer service field, preferably in casino marketing is preferred
II. Education
- Tertiary qualifications
- Degree holder or above in Business Administration or marketing field is an advantage
III. Skills / Competencies
- Computer literate
- Excellent interpersonal and communication skills in English
- Multilingual or ability to converse in foreign language(s) will be an added advantage
- Able to define problems, collect data, establish facts, and draw valid conclusions
- Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Able to analyze collected data in the report format
IV. Other Attributes
- A team player
- Proven customer service orientation, energetic and enthusiastic
- Pleasant and mature disposition
- Able to work on rotating shifts
- Able to work under pressure and result driven
- To be flexible and accommodating as this may require extra hours out of normal work hours
