Senior Hospital Administrator

Company Description The Smile Restore Dental Clinics is a growing network of dental care facilities committed to providing high-quality, patient-centered services. The clinics focus on comprehensive oral health solutions, combining modern technology with compassionate care. Teams are encouraged to collaborate across clinical and administrative functions to create efficient, welcoming environments for patients. The organization values professionalism, continuous improvement, and strong community relationships, offering opportunities for career development in healthcare administration.

Role Description The Senior Hospital Administrator is a full-time, on-site role based in Accra, responsible for overseeing daily operations across The Smile Restore Dental Clinics. This role manages clinic workflows, supervises administrative staff, and ensures that scheduling, patient flow, and support services run efficiently. The administrator coordinates with dental and medical professionals to align clinical services with operational policies and regulatory requirements. Key responsibilities include monitoring budgets, optimizing resource allocation, maintaining quality and safety standards, and implementing process improvements. The role also involves handling escalated patient inquiries, supporting customer service initiatives, preparing reports for leadership, and contributing to strategic planning for clinic growth and performance.

Qualifications

• Demonstrated expertise in Hospital Operations and Hospital Management, including oversight of clinical support services and administrative functions.
• Strong Customer Service and Communication skills, with the ability to interact effectively with patients, staff, and external partners.
• Foundational understanding of Medicine or healthcare delivery to collaborate productively with clinical professionals.
• Proven experience in healthcare or dental clinic administration, preferably in a senior or supervisory role.
• Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field; advanced education or relevant certifications are an advantage.
• Ability to lead teams, manage change, and implement operational improvements while maintaining compliance with local healthcare regulations.
• Strong organisational, analytical, and problem-solving skills, with proficiency in standard office and clinic management software.
• Commitment to equitable, respectful, and inclusive patient and staff experiences within a diverse workplace.

The person will:

→ Build and institutionalize hospital & clinic operations

→ Develop SOPs and systems across the patient journey

→ Build and manage operational teams

→ Create MIS, dashboards and performance metrics

→ Improve patient flow and operational efficiency

→ Coordinate across doctors, nursing, finance, billing/TPA and other functions

→ Help operationalize new clinics and hospital partnerships

→ Eventually build and manage operations across multiple centres

The candidate we are looking for is preferably someone who has already made the transition from a clinical role into healthcare administration/operations.

Someone with up to 5–10 years of hospital/healthcare operations experience, strong people-management skills and an analytical/process-oriented mindset.

Accra, Ghana

The larger opportunity is to be part of the journey of building the operating system around a senior clinician's practice — and helping transform an individual-led practice into a scalable healthcare organization.

If you know someone who could be a strong fit, CVs should be send to email [Confidential Information]