Senior Google Workspace Administrator

GECO Asia is Hiring!

Senior Google Workspace Administrator | Hybrid | Pasay City | Graveyard Shift

Required Skills & Experience

Core Technical Expertise

• Strong working knowledge of:

  • Google Admin Console
  • Google Drive permissions and ownership management
  • Google Vault
  • License management
  • GAM (Google Apps Manager)
    
    

Experience Requirements

• Minimum 3 years managing enterprise-level Google Workspace environments
• At least 2+ years of hands-on experience with:
  • Platform-wide configuration changes
  • Application deployments
  • Feature governance and controls
  • Organizational Units (OUs) management
  • Feature-level policy enforcement
  • Service enablement and disablement
    
    

Ability to configure and administer Google Workspace services at:

• Tenant level
  
• OU level
• Group-based level
  
  
  

Operational Expertise

• Demonstrated experience handling:

  • Service requests and incident tickets
  • Feature enablement/disablement (e.g., Gemini, Google Vids)
  • Target audience configuration
    
    
• Ability to provide evidence-backed work through ticket documentation
  
  

Role Responsibilities

1. Incident Management (INCs)

Typical Ticket Scenarios:

• Deleted critical Google files
• File ownership transfers
• Google Drive access issues
• Ownership changes for Docs/Sheets
  
  
  

Key Responsibilities:

• Investigate and resolve Google Workspace-related incidents
• Recover deleted content from Google Drive and Shared Drives
• Perform ownership transfers for:
  • Google Docs
  • Google Sheets
  • Shared Drives
    
    
• Restore access to restricted files and folders
• Diagnose and resolve permission and sharing conflicts
• Support data recovery using Google Vault
• Document incident resolution steps thoroughly
• Escalate unresolved platform issues when necessary
  
  

Typical Ticket Scenarios:

• User account creation and provisioning
• License true-up requests
• Full archive and decommission requests
  
  

Key Responsibilities:

• Provision and deprovision user accounts
• Assign and manage Google Workspace licenses
• Execute user offboarding, archiving, and decommissioning processes
• Perform data retention and account archival
• Maintain group memberships and access entitlements
• Support license audits and usage reviews
• Validate requests against internal policies
• Ensure SLA compliance for request fulfillment
  
  

Typical Ticket Scenarios:

• Installation of migration applications
• Enabling/disabling features (e.g., Gemini, Google Vids)
• Target audience configuration
• Workspace feature updates
  
  

Key Responsibilities:

• Execute approved platform changes following formal change management procedures
• Enable, disable, and configure Workspace features
• Install and validate third-party applications
• Implement feature rollouts based on approved schedules
• Conduct:
  • Pre-change testing
  • Post-change validation
    
    
• Maintain accurate documentation of all changes
• Support rollback activities when required
  
  

• Provide support for ancillary messaging and collaboration services, including:
  • Mobile device management
  • Fax solutions
  • Distribution list tools
    
    
• Produce and maintain technical and operational documentation
• Support release deployments in a 24x7 operations environment as needed
• Perform other related duties as assigned
  
  

• Hybrid setup: Onsite 2–3 days per week
• Location: Mall of Asia Business Complex
• Work Schedule: Graveyard shift aligned with Eastern Standard Time (EST)