Senior Genesys Voice Network Engineer

What Success Looks Like In This Role

Responsible to develop, implement and troubleshoot call flows in Cloud Contact center environment

• Coordinate with other teams in testing and support of Cloud Contact Center Disaster Recovery plans.
• Provide support to IP phones, IP softphones, Video endpoints
• Coordination/monitoring of vendor maintenance requests and activities.
• Work with Telecom carriers and technicians to resolve carrier problems.
• Provide support for the audio/Video conferencing
• Ensure video conferencing endpoints are operational and up to date.
• Provide Global Call Recording/Archive System.
• Provide support for the CTI environment.
• Provide support for the reporting environment.
• Provide support for other telephony adjuncts and emerging technologies as they are implemented.
  
  

You will be successful in this role if you have:

• 6+ Years of experience in Voice & Cloud Contact Center Technologies Support.
• 4+ years of experience in Cloud Contact Center as a Service – Nice InContact, 8x8, Ringcentral , Amazon Connect, Genesys Cloud CX, Five9.
• On Premise Cloud Contact Center Technologies – Avaya, Cisco, Genesys
• SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.
• Basic understanding of Network Infrastructure Design and monitoring.
• Ability to work in a 24x7 Support environment.
  
  

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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