Company Overview
My Business Care Team (MyBCAT) is the leading Remote Hospitality Center for optometry practices in the United States. We provide human-powered call center services augmented by AI technology — handling patient calls, appointment scheduling, insurance verification, and recall campaigns for eye care practices of all sizes. Our proprietary cloud platform powers operations for dozens of clinics serving thousands of patients.
We're growing fast and building ambitious products: a real-time client portal with call analytics, AI-driven transcription and quality scoring, automated phone system management, and a new EHR platform for optometry practices.
Job Description
We're looking for a Senior Full-Stack Cloud Engineer to join our tech team and take ownership of building and scaling the platforms that power our operations. This is a high-impact, high-autonomy role — you'll work directly with our Tech Lead and CEO on products used daily by real clinics handling real patient interactions.
Key Responsibilities
Platform Development
- Build and extend our serverless client portal (React/TypeScript frontend, Python Lambda backend)
- Develop real-time dashboards for call analytics, appointment metrics, and agent performance
- Manage DynamoDB and PostgreSQL databases in a dual-write architecture
Phone System & AI
- Automate client onboarding onto Amazon Connect (phone provisioning, routing, IVR, AI bot setup)
- Integrate AI transcription (DeepGram) and quality analysis into call workflows
- Maintain and improve AI overflow/after-hours bots for patient call handling
New Product — OptometryConnect EHR
- Help architect a new optometry-focused EHR on Oystehr's HIPAA-compliant headless platform
- Build scheduling, patient records, and insurance integration features
- Work with Supabase for data management and authentication
Infrastructure
- Manage AWS infrastructure with Terraform (IaC)
- Maintain CI/CD pipelines via GitHub Actions
- Implement multi-environment deployments (dev/staging/production)
Integrations
- Build and maintain API connections to HubSpot, Monday.com, GoHighLevel, RingCentral, and other platforms
- Create webhook-driven automation workflows
Required Qualifications
- 3+ years building and deploying serverless applications on AWS (Lambda, API Gateway, DynamoDB, S3, CloudFront, Cognito)
- Full-stack development skills: React/TypeScript (frontend) and Python (backend)
- Experience with Infrastructure as Code (Terraform preferred)
- CI/CD pipeline management (GitHub Actions or equivalent)
- API design, integration, and webhook architecture across multiple third-party services
- Strong problem-solving skills with the ability to work independently in ambiguous environments
Preferred Qualifications
- Experience with Amazon Connect or contact center platforms
- HIPAA compliance knowledge and experience handling protected health information
- Experience with headless EHR/CMS architectures (Oystehr, Medplum, FHIR)
- Supabase experience (auth, storage, real-time, edge functions)
- Healthcare technology, optometry, or practice management software background
- Daily use of AI development tools (Claude Code, Cursor, GitHub Copilot)
Technology Stack
- Frontend: React, Vite, TypeScript, Tailwind CSS, Radix UI, AWS Amplify
- Backend: Python 3.12 on AWS Lambda, API Gateway
- Databases: DynamoDB, PostgreSQL (RDS), Supabase, S3
- Infrastructure: AWS (CloudFront, S3, Cognito, Lambda, API Gateway, SQS, Amazon Connect), Terraform
- AI/ML: DeepGram, Claude/OpenAI, Bland AI
- Integrations: RingCentral, HubSpot, Monday.com, GoHighLevel, Zapier, N8N
Benefits
- Fully remote work
- Competitive compensation
- Small team with direct access to leadership — no bureaucracy
- Greenfield product development opportunities
- AI-forward development culture with access to cutting-edge tools
- Direct impact — your work affects real healthcare operations serving thousands of patients
- Flexible schedule
compensation: 90,000 - 150,000 PHP/month
Work Location: Remote
