CORE PROFILE
The Senior Fraud Investigations Analyst is responsible for overseeing case resolution, providing analysis and reporting to the team lead and internal stakeholders, and demonstrating critical thinking to properly manage and arrange escalations based on priority and urgency level.
NATURE OF WORK
- Investigate fraud-related complaints, escalated tickets, and tip-offs for credit card products
- Responsible for investigating and preventing fraudulent activities within the organization
- Ensure financial crime investigations are resolved correctly and within expected SLAs, and where necessary
- Proven investigation experience and exceptional communication skills
- Ability to work autonomously and independently manage caseloads
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels
- Strong Project Management experience or background
- Stay updated on industry trends, regulatory changes, emerging fraud schemes and best practices to inform proactive measures
- Collaborate with other teams and participate in initiatives related to fraud
- Provide recommended changes and enhancements needed to meet goals
- Carry out continuous improvement initiatives to make sure processes and tools are responsive to changing needs
- Review the accuracy of investigation results and of actions taken on suspected accounts or transactions
- Ensure the output of actions and activities is properly recorded and documented in the system for strategic analytics
REQUIRED QUALIFICATIONS
- At least 5 years of experience in a fraud investigation related to different banking products (lending products like loans)
- With experience in Credit Card Fraud management, ideally from the Financial Services, Banking, or Technology industries
- Experience with STR filing for AMLC
- Experience in investigations for e-wallet is a PLUS
- Graduate of any Bachelor's Degree
- With operational experience in the areas of Data Mining. Profiling, Analysis and Investigation
