We're looking for a Finance Transformation & Operational Excellence Sr. Consultant to join our Operational Excellence team at Manulife Global Solutions (MGS). In this role, you are responsible for providing performance evaluation assessments for consultants within the assigned squad specific to their demonstration of technical knowledge & application of technical skills during their project delivery.
Have the skills and knowledge for the job Learn more about the opening below!
Key Roles & Responsibilities:
Project / Service Delivery
- Own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function(s).
- Responsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget.
- Lead medium-sized, medium-risk, segment-specific transformation and/or process and performance improvement initiatives.
- Project or Program Manager for complex, high-risk, and/or organization-wide transformation and/or process and performance improvement initiatives.
- Provide tactical direction & guidance to the project delivery team.
Stakeholder Management
- Alignment with function and project stakeholders to ensure that on-going initiatives are prioritized and aligned based on the agreed project milestones and project steering committee decisions.
- Build strong relationships with offshore business partners.
- Collaborate with other GBS support functions to deliver successful business transformation initiatives.
- Negotiate and manage conflicts within the project team through transparent and authentic conversations in order to address project issues.
Operational Excellence Champion
- Cultivate a continuous improvement culture and critical thinking in the organization by leading OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
- Implement and rollout Operational Excellence and Agile training plans, standards and procedures.
- Develop & facilitate management trainings and awareness sessions to educate leaders on Operational Excellence concepts, frameworks, and tools.
- Conduct LEAN Six Sigma workshops and provide mentorship to operations leaders and/or process experts.
- Coach leaders (Function Leads) in running mature operations.
Minimum Hiring Requirements – Experience
- At least 6 to 7 years management experience leading process & performance improvement projects for any of the following operations: finance & accounting, investments, actuarial, and retirement operations
- At least 3 years project management experience
Nice to Have:
- Management consulting experience
- Experience leading large, cross-functional, organization-wide, multi-site transformation and/or process and performance improvement initiatives
- Experience working with stakeholders across different geos, i.e., North America, Canada, Asia
- Builds and leverages on network of OE professionals and or organizations in the industry and/or academe to keep abreast of best practices, industry developments, trends, issues, etc.
- experience in Lean, Six Sigma or Agile methodology is preferred
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
