BRIEF DESCRIPTION OF DUTIES:
- Responsible for managing day-to-day activities performed by Associates and Specialists.
- Oversees team members and executes administrative responsibilities
- Monitors operational statistics which may include productivity, quality trackers, reports, mailbox status, checklist, and others that may be needed
- Provide management with project status updates, feedback, and appropriate reporting on key process-focused objectives
- Determines work volume and assigns appropriate team members to ensure that account priorities and SLAs are met satisfactorily
- Manages team performance ensuring production metrics are met and company policies are complied with
- Provide regular coaching to team members
- Communicates and provides timely feedback to the team members on soft skills, system knowledge, and issue handling
- Participates actively and timely in the Rewards and Recognition programs
QUALIFICATIONS & EXPERIENCES:
- Bachelor's degree in accounting or finance
- Knowledge of general accounting principles as well as regulatory requirements and computerized accounting software
- At least 7-10 years of working experience in the related field is required
- Has experience working with Shared Services companies
- High level of accuracy and attention to detail
- Requires minimal supervision
- Excellent English communication skills both verbal/written
- The ability to interact with all levels of management
- Willing to work during US business hours
- Proficient in MS Office applications especially Excel
- CPA preferred but not required.
- Amenable to working in BGC, Taguig on a hybrid set-up
