All the responsibilities we will trust you with:
- Provide Level 2 technical support for IMACS systems, including CCTV, Access Control, Alarm Systems, and backend IT infrastructure (servers, storage, network).
- Support installation, testing, commissioning & configure network devices such as workstations, routers, and switches. Maintain system components in accordance with project and operational requirements.
- Troubleshoot and diagnose basic hardware, software, and local area network (LAN) incidents and system faults, including root cause analysis and escalation to Level 3 or vendors when required.
- Respond efficiently to automated alerts and fault calls, performing initial troubleshooting and escalation within defined operational timelines.
- Support corrective, preventive, and request maintenance activities in line with ITSM processes and SLA commitments.
- Perform server/VM administration health monitoring (production and DR environments) PTRG, Server disk space etc.
- Support implementation, migration, and system upgrades, including preparation of implementation plans, migration plans, and rollback procedures.
- Support in conducting testing and commissioning activities, including FAT/SAT, and ensure defects are rectified prior to acceptance.
- Liaise with Project Managers, Maintenance Managers, and stakeholders to coordinate site activities, schedules, and issue resolution.
- Participate in incident, problem, change management processes and change request.
- Ensure accurate documentation and audit compliance, including: Work instructions / SOPs, As-built documentation & Service reports and incident logs.
- Support high availability operations by ensuring systems meet uptime, resilience, and disaster recovery (DR) requirements.
Your areas of knowledge and expertise that matter most for this role:
- Minimum Nitec/Diploma in Engineering (Electrical/Electronic/IT) or related field preferred
- At least 2 years experience in OT/IT environment preferred
- Knowledge of networking (IP/TCP)
- Experience in CCTV, Access Control, and system servers
- Exposure to system security (OS hardening, patching, AV)
- Relevant IT certifications will be an advantage
- Good communication and positive attitude
- Comfortable with shift work
