The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.
The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants and clients.
- Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.).
- Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client's satisfaction.
- Procurement of goods and services for client's buildings utilizing Jones Lang LaSalle sourcing teams.
- Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
- Responsibility for meeting KPI's and SLA's defined within the contract.
- Project Management during built-out phases, liaising with architects/landlords, organizing work schedules, etc.
- Site Inspections(with other members of Facility Team):
- Daily cleaning
- Heating, ventilation, air conditioning
- Landscaping (when present)
- Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.
- Establish and operate the information systems necessary for effective scheduling and recording of contract work.
- Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
- Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).
- Purchasing of furniture, organization of internal departmental office/space moves.
- Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).
- General administration of department, (holidays, training, performance reviews etc.).
- Updating and maintaining official safety documents, liaise with government authorities.
- Organization of fire evacuation and first aid training for employees.
