JOB SUMMARY: We are hiring for a company specializing in premium kitchen and foodservice solutions. This role is responsible for the overall operations of the Engineering Department.
QUALIFICATIONS:
- Engineering Graduate, preferably a licensed Mechanical Engineer
- With at least 10 years managerial experience in HVAC, general equipment maintenance, and warranty management
- Experience working in a hospitality industry
- Knowledgeable in kitchen, laundry equipment, & air-conditioning
- With at least ten (10) years experience as a Manager
- With experience in after salesservice, parts sales, managing targets, contract negotiation, inventory forecasting, and accounts receivable management
- With good customer service, negotiation, and presentation skills
- High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
- Organizes, plans and coordinates all after sales activities of the department.
- Maintains close liaison with customers and suppliers.
- Prepares summary of parts sales forecasts for the division.
- Negotiates service contracts.
- Updates management on the progress of escalated service activities and acquires management approval on recommended action
- Assists in the formulation of short and long range planning and in the preparation of forecasts and other required reports
- Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.
- Manages the credit and collection activities of the department. Ensures that Ars are paid on time.
- Recruits and assigns enough qualified personnel to adequately cover customer service requests.
- Works hand in hand with customer's installation and maintenance engineers until every major equipment purchased is installed and commissioned.
- Provides the necessary personality in closing or finalizing sales negotiations and contracts.
