Senior Facilities Coordinator

What this job involves:

As a Senior Facilities Coordinator at JLL, you will play a crucial lead coordination role in driving operational excellence across facility operations, work order management, vendor relations, and workplace experience. Serving as a key liaison between site leadership, internal stakeholders, and external contractors, you will oversee day-to-day facility service requests, monitor service level agreements (SLAs), and ensure maintainability, safety, and comfort across all building areas. Your strong organizational, problem-solving, and communication skills will empower you to mentor junior coordinators, resolve complex service escalations, and maintain robust operational records.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. In this role, your leadership and attention to detail will directly enhance employee experiences and operational standards. We foster a collaborative, tech-enabled environment that values continuous learning and offers clear pathways for career growth and leadership development within commercial real estate and facilities management.

What your day-to-day will look like:

• Oversee end-to-end processing and tracking of facility work orders and service requests in computerized maintenance management systems (CMMS/Corrigo), ensuring strict adherence to response and resolution SLAs
• Lead coordination for scheduled preventive and corrective maintenance, vendor site access, and contractor activities to ensure minimal disruption to site operations
• Serve as the primary escalation point for complex facilities inquiries and occupant concerns, providing prompt resolution and professional communication
• Manage vendor performance monitoring, service quality audits, and compliance documentation, alerting management to potential risks or SLA breaches
• Support financial tracking, accruals review, invoice verification, and monitoring and FM management
• Lead regular site walkthroughs and quality inspections to identify maintenance issues, safety hazards, and aesthetic deficiencies
• Coordinate space management tasks, meeting room setups, and minor office moves to align with client workspace requirements
• Provide guidance, task delegation, and peer mentorship to Facilities Coordinators
  
  

Required Qualifications:

• Bachelor's degree or Associate's degree in Facilities Management, Business Administration, Engineering, or a related field
• Minimum of 5 years of experience in facilities coordination, administration, or customer service operations within corporate or commercial environments
• Hands-on experience operating CMMS / work order tracking software (e.g., Corrigo, ServiceNow, or Maximo)
• Strong organizational, time-management, and multitasking abilities with a proven track record of handling escalations and prioritizing tasks
• Excellent communication and stakeholder management skills with a strong customer service orientation
• Proficiency in Google/ Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for data tracking, document creation, and reporting
  
  

Preferred Qualifications:

• Prior experience in vendor management, basic financial tracking/accruals, and invoice processing
• Working knowledge of building systems, MEP maintenance terminology, and EHS compliance standards in commercial settings is an advantage
• Professional certifications in facilities management (e.g., IFMA FMP or CFM) or health & safety standards
• Experience in team leadership, shift supervision, or peer mentoring within corporate real estate