Discover your 100% YOU with MicroSourcing!
Position: Senior Experience Technical Support Specialist
Location: Cyberscape Beta, Ortigas, Pasig, Philippines
Work setup & shift: Flexible work setup | Day shift
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Senior Experience Technical Support Specialist, You Will
- Troubleshoot, respond to and resolve any support queries in a timely manner ensuring exceptional customer experience
- Proactively prioritise, action and/or escalate support issues based on processes
- Provide clear and exceptional communication to customers to help resolve issues themselves (when possible) to reduce support issues
- Support wider Customer Success function with ad hoc support such as integrations, complex onboarding issues and POS troubleshooting
- Support and guide customers with billing inquiries, coordinating troubleshooting efforts with Aggregators and other integration partners
What You Need:
Non-negotiables
- Strong technical background, ideally with experience in Tier 23 technical support.
- Proven ability to troubleshoot complex software and hardware issues.
- Excellent communication skills (both written and verbal) in English.
- Strong documentation habits and familiarity with support ticketing systems (e.g., Hubspot, Jira, Shortcut or similar).
- Highly proficient with modern IT tools and systems, and comfortable learning new technologies quickly.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
