As the leading cloud business system, ORACLE NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
- This is for a full-time role for our NetSuite Customer Support team in Manila supporting global clients. It requires you to work on nightshift / graveyard hours but should also be flexible to work on different shifts depending on the business need. Work set up is hybrid at least twice in a week in our Ayala, Makati office.
- You will continue to practice, trained of your expertise in Accounting and acquire new skills in performing it in the IT Industry.
- Your primary responsibilities are:
- Provide online support (email, chat, zoom meetings) to Oracle NetSuite global customers.
- Perform highly complex fixing and analysis.
- Work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs.
- In this role, you will be our customers first point of contact, responsible for delivering world-class support experience to improve their use of Oracle Netsuite's Enterprise Resource Planning (ERP) software.
- As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle Netsuite employees on diverse customer situations and advanced issues.
Job Qualifications
- Bachelor's degree or higher in Accountancy / Accounting, Accounting Technology, Accounting Information Systems and Finance
- Strong understanding of GAAP and accounting principles.
- Being a CPA is an advantage but not necessary
- Candidates with these skills are also encouraged to apply:
- Those who have at least 3 years of NetSuite experience in a User Role, or Support Role or Functional or Implementation role, or equivalent, have an advantage ;
- or you have 5+ years of experience in a User Role, or Support Role or Functional or Implementation role of an ERP/accounting software similar to Netsuite e.g. Sage Intacct, Acumatica Cloud ERP, Microsoft Dynamics 365 Business Central, SYSPRO, SAP Business One, ClickUp, Odoo, SAP, QuickBooks, JD Edwards, or Xero ;
- or you have 7+ years of demonstrated experience in finance, accounting, or audit practice with knowledge of accounting software e.g SAP, QuickBooks, JD Edwards, or Xero is an advantage.
- Fluent English communication skills and excellent presentation skills.
- Strong customer orientation, problem-solving, and critical thinking skills.
- Amenable to work on nightshift and on hybrid set up.
