Senior Engineering Operations Specialist

Key Responsibilities:

Project Initiation and Planning:

• Lead document review, solution summary, renewal and join project kickoff meetings to assess client needs and infrastructure
• Provide content for solution development
• Lead key subject matter expert sessions
  
  

Technical Expertise (preferred):

• Demonstrate deep understanding of relevant products, including CAR tools, Dynamic Service and OnePM
• Articulate our pillars of services, including platform and MTS solutions
• Develop and maintain engineering playbooks, logbooks, SSOW, and SOP / EOP templates
• Develop and maintain engineering training material
• Identify and map client engineering processes to JLL processes
  
  

Client Engagement:

• Prepare and deliver client presentations / client write ups
• Prepare and deliver all key engineering transitions based on the document checklists
• Review and provide input on client Business Continuity Plans (BCP), provide and update Emergency Response Plans (ERPs)
• Establish, updated and validate incident and escalation call trees
• Identify access requirements to client systems (BMS, SharePoint, compliance, etc.)
• Validate client systems
  
  

Team Leadership and Development:

• Support early onboarding of key engineering roles
• Provide initial virtual training of engineering technicians
• Provide initial review of new engineering roles
• Provide, review and update standard engineering job descriptions to HR
• Initiate skill assessments for onboarded staff
• Develop and implement engineering training plans
• Conduct interviews for key engineering roles
• Provide engineering talent with growth opportunities
  
  

Quality Assurance and Risk Management:

• Investigate incidents and provide recommendations
• Develop, validate and maintain engineering risk registers
• Conduct site due diligence assessments
• Review and improve adoption status of client-facing programs like RCM
  
  

Commercial and Operational Support:

• Contribute to individual commercial elements including and such as calculation of man hours and gearing ratios
• Utilize platforms for recording pricing data to ensure uniformity
• Provide manpower utilization to work orders / GFAs etc.
• Engage in and review status based on SLAs
• Establish, review and validate Engineering KPIs like Uptime and Response times
• Customize JLL BCP Playbook and Site Field Manual for account teams and all other key transition activities
  
  

Continuous Improvement:

• Participate in the Engineering Fraternity to share knowledge and best practices
• Stay updated on industry trends and emerging technologies
  
  

Qualifications:

• Bachelor's degree in Engineering or related field; Master's degree preferred
• 5+ years of experience in engineering solutions, preferably in a consulting or client-facing role
• Strong knowledge of engineering processes, tools, and methodologies
• Excellent leadership, communication, and presentation skills
• Proven ability to manage complex projects and client relationships
• Experience with business continuity planning and risk management
• Proficiency in relevant software and platforms (e.g., BMS, SharePoint, CAR tools)
  
  

This challenging role offers the opportunity to work with diverse clients, lead innovative engineering solutions, and contribute to the growth and success of our organization.